Network Operations Center Specialist - Memphis

ABOUT THE ROLE:

As a Network Operations Center (NOC) Specialist, you are the eyes and the voice of the campus — never the hands. You watch campus health signals around the clock, detect and verify site-impacting events, assemble the right responders fast, and run incident communications leadership can trust. You make sure no major incident closes without a timeline, a report, and a tracked corrective project. This is a communications-and-judgment role at the center of site operations, not a junior-engineering holding pen. You do not do wrench work, plant operation, deep root-cause analysis, monitoring design, technical SEV command, or tool building — those belong to SiteOps, Facilities, Hardware Failure Analysis, Site SRE, and Software Platforms.

RESPONSIBILITIES:

• Staff the console per shift schedule and watch the designated signal surface: cluster health, node availability, network health, facility trend panels, storage alarms, and threshold breaches.
• Acknowledge every page within SLA; classify (actionable / known / noise) and log disposition; feed noise patterns back to SRE so signal quality keeps improving.
• Detect, verify, and escalate within time budgets; operate the escalation matrix (NOC → on-call SRE → domain owners) and page correctly the first time.
• Open and run incident bridges; own stakeholder communications (first update within SLA, then fixed cadence); maintain the incident timeline in real time; call out ownership stalls.
• Produce first-pass RCA framing (what happened, when, what’s impacted, who’s engaged) and hand it to SRE / Hardware Failure Analysis for depth — the NOC does not publish root cause.
• Run structured shift handoffs and durable shift logs; maintain cross-site awareness.
• Write major-incident reports; open corrective projects in Linear and chase them to closure — the NOC is the nag of record.
• Maintain and continuously improve NOC runbooks, escalation matrices, and communications templates; participate in SRE-run game days.

BASIC QUALIFICATIONS:

• Experience in a 24/7 operations environment (NOC, SOC, dispatch, mission control, or equivalent).
• Proven ability to acknowledge, classify, and escalate incidents under SLA in a high-signal environment.
• Experience opening and running incident bridges, including stakeholder updates on a fixed cadence and live timeline hygiene.
• Excellent written and verbal communication skills; able to write clear updates while an incident is in progress.
• Demonstrated pattern recognition across multiple domains (compute, network, storage, and/or facilities signals) and curiosity about how those systems interact.
• Experience following, maintaining, and improving operational process (runbooks, escalation matrices, handoffs, or similar).
• Willingness and ability to work a rotating shift schedule, including nights and weekends, as part of continuous campus coverage.

PREFERRED SKILLS AND EXPERIENCE:

• Prior NOC, data center operations, or campus reliability experience in a high-performance computing, AI/ML infrastructure, or large-scale production environment.
• Experience writing major-incident reports and driving corrective follow-ups to closed (e.g. tickets, projects, or Linear).
• Familiarity with Linear or similar work-tracking tools for corrective action programs.
• Experience partnering with SRE, SiteOps, and Facilities on escalations and post-incident follow-through.
• Participation in game days, tabletop exercises, or runbook improvement programs.
• Prior work in a fast-paced startup or tech company like SpaceXAI.