Director, solutions architecture

About the role

At WRITER, we're not just building the future of enterprise AI; we're actively orchestrating it. The director, solutions architecture plays a pivotal role in this journey, leading a team of exceptional solutions architects who empower our enterprise customers to unlock the full potential of our cutting-edge generative AI platform. You’ll be at the forefront of driving AI transformation, moving beyond theoretical discussions to hands-on deployment and measurable impact. This is your chance to lead, mentor, and inspire a team dedicated to solving complex business challenges with innovative AI solutions, directly influencing customer success and WRITER's rapid growth.

What you'll do

• Lead and empower a team of highly skilled solutions architects, fostering their technical growth and career development across complex enterprise AI engagements
• Drive the successful adoption and deployment of WRITER's generative AI platform by overseeing key pre-sales technical engagements, including use case discovery, proof-of-concept execution, and value realization for strategic customers
• Partner closely with sales leadership and go-to-market teams to develop strategic account plans, define compelling technical value propositions, and accelerate pipeline growth for WRITER's solutions
• Act as an executive technical sponsor for WRITER’s most strategic accounts, building strong relationships with C-level stakeholders and becoming their trusted advisor in AI strategy and implementation
• Influence WRITER's product roadmap by gathering critical market insights and customer feedback, ensuring our platform continuously addresses evolving enterprise AI needs
• Architect robust, scalable, and secure AI solutions for diverse enterprise environments, integrating WRITER's platform with complex customer data ecosystems and existing technical stacks
• Transform how we facilitate customer evaluations and proofs of concept, implementing best practices and scalable processes that demonstrate clear ROI and accelerate time-to-value for our clients

What you need

• A minimum of 8 years of experience in a customer-facing technical role, with at least 4 years in a management capacity leading a pre-sales or solutions architecture team focused on enterprise software, cloud, or AI solutions
• Proven expertise in leading and scaling a solutions architecture or sales engineering organization within a high-growth, fast-paced technology company, ideally blending startup agility with enterprise best practices
• Deep technical proficiency in generative AI, large language models (LLMs), machine learning, and cloud-native architectures (AWS, Azure, GCP), coupled with hands-on experience in Python or similar scripting languages
• Demonstrated ability to manage complex implementations of AI/ML solutions, understanding data pipelines, model deployment, security, and compliance in diverse, large-scale enterprise environments
• Exceptional communication, presentation, and interpersonal skills, capable of translating intricate technical concepts into clear business value for executive and technical audiences, while also mentoring your team to do the same
• A strategic mindset, constantly looking for opportunities to innovate, optimize processes, and drive measurable impact across customer engagements and internal team operations
• A passionate commitment to our values at WRITER: Connect, by building strong relationships with customers and colleagues; Challenge, by pushing boundaries and fostering continuous improvement; and Own, by taking responsibility for results and driving them to completion