Executive Support Lead, Americas

Why we're hiring:

Are you passionate about delivering exceptional executive technology experiences? We're looking for a dynamic leader to oversee our Executive Support function across the Americas, combining strategic leadership with hands-on engagement to ensure senior executives receive a seamless, high-touch support experience.

As the regional lead, you'll manage and develop a high-performing team, build trusted relationships with senior stakeholders, and drive service excellence across the executive population. You'll play a key role in translating global strategy into regional outcomes, leading continuous improvement initiatives, and ensuring the highest standards of service, operational resilience, and governance.

This is a highly visible role offering the opportunity to influence senior leaders, shape the future of Executive Support services, and make a meaningful impact across the organisation.

This is a fully office-based position, requiring five days per week onsite to provide visible leadership, foster strong executive relationships, and ensure the consistent delivery of exceptional support.

What you'll be doing:

Service Delivery & Operations

• Lead the delivery and performance of Executive Support services across the region, ensuring a consistent, high-quality experience and a culture of continuous improvement.
• Translate the global Executive Support strategy into effective regional operating plans, service standards, and delivery frameworks.
• Serve as the senior escalation point for critical executive technology issues, providing leadership, stakeholder management, and resolution oversight during high-impact incidents.
• Drive adoption of service processes, support methodologies, and operational best practices to improve efficiency and service quality.
• Own regional service performance, ensuring Executive Support services consistently meet business expectations and agreed service levels.
• Oversee the management, governance, and lifecycle of executive technology assets and inventory.
• Lead the regional delivery of executive technology initiatives, including executive onboarding programs, technology enhancements, and service improvements.
• Partner with global leadership to shape and influence the Executive Support strategy, operating model, and future service roadmap.
• Build trusted relationships with senior executives and business leaders, acting as a strategic advisor on executive technology needs and priorities.
• Ensure regional compliance with technology, security, risk, and governance requirements.

Leadership & Team Development

• Lead, coach, and develop a high-performing Executive Support team, fostering a culture of accountability, professionalism, ownership, and service excellence.
• Own workforce planning, recruitment, onboarding, and organizational design activities to ensure the team is positioned to meet evolving business needs.
• Establish clear performance standards, development frameworks, and career growth opportunities that drive consistency and operational excellence.
• Build and maintain specialist expertise across executive support disciplines, including audio-visual technologies, collaboration platforms, mobility solutions, executive onboarding, and executive event support.

Service Governance & Continuous Improvement

• Own regional service governance, reporting, and performance management frameworks, providing visibility into service performance, risks, and improvement opportunities.
• Use service data, stakeholder feedback, and operational insights to identify trends, mitigate risks, and enhance the executive technology experience.
• Proactively identify recurring issues affecting executive stakeholders and implement sustainable solutions to improve service quality and satisfaction.
• Drive operational excellence through root cause analysis, service reviews, risk management, and long-term corrective actions.
• Provide governance and executive oversight for major incidents, critical service issues, and priority requests, ensuring effective communication, resolution, and stakeholder engagement.
• Champion a culture of continuous improvement, innovation, and service excellence across the Executive Support function.

What you'll need:

• Proven people leader with a track record of building, developing, and inspiring high-performing support teams, creating a culture of accountability, continuous improvement, and service excellence.
• Significant experience in technology support, service operations, or executive support environments, including significant exposure to supporting senior executives, C-suite leaders, and board-level stakeholders.
• Exceptional stakeholder management skills, with the ability to build trusted relationships, influence senior leaders, and confidently operate within executive environments.
• Experienced in leading teams and managing stakeholders through high-pressure situations, critical incidents, and executive escalations with professionalism and composure.
• Outstanding communication and presentation skills, able to translate complex technical concepts into clear, actionable insights for both technical and non-technical audiences.
• Highly professional, discreet, and trusted, with sound judgement, integrity, and the ability to operate effectively in confidential and sensitive business environments.
• Strong understanding of executive technology services, including endpoint support, collaboration platforms, mobility solutions, audiovisual technologies, executive onboarding, and executive meeting and event support.
• Analytical and solutions-oriented, with the ability to leverage data, stakeholder feedback, and operational insights to identify opportunities, solve complex challenges, and drive service innovation.
• Passionate about delivering exceptional customer experiences and continuously raising the bar for executive technology support.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

Salary and benefits:

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.

$100,000 — $230,000 USD

Additional information:

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.