Manager, Curation (Onsite)

Overview:

Curation is the cornerstone of on-platform operations at Weedmaps, responsible for driving data accuracy and maintaining product listings across our platform ecosystem. The Manager of Curation will step into a structured operational framework to maintain execution standards, optimize existing workflows, and maintain a high performing culture. This multi-faceted role focuses on day-to-day data management, cross-functional triage, and coaching a pod-based team of 30+ data entry associates, across multiple locations. Success in this position means driving output within clean, established systems, partnering with cross-functional stakeholders to improve tooling and triage, and closing performance deltas across the team.

The impact you'll make:

• Maintain and utilize established data dashboards (e.g., Sigma, Tableau, operational trackers) to monitor velocity, analyze performance trends, and execute routine management callouts.
• Oversee case prioritization and workload distribution based on leadership initiatives and client requests, keeping tracking systems updated and guiding supervisors on execution.
• Maintain, audit, and continuously refresh Standard Operating Procedures (SOPs) and documentation to keep team processes clear and current.
• Act as the operational liaison to the product team, triaging tooling suggestions, managing data discrepancies, and ensuring new updates actively improve curation efficiency.
• Partner with sales and revenue teams to triage daily client requests, performing root-cause analysis to resolve issues swiftly and prevent upstream repeat issues.
• Maintain quality standards by continuously auditing workflows and standardizing execution across all intake types.
• Guide the team through case-by-case catalog nuances using clear judgment while maintaining standardized workflow execution.
• Directly supervise an established team of exempt supervisor(s) and non-exempt remote and onsite data entry associates organized into geographic pods.
• Lead ongoing recruitment, hiring, onboarding, and regular 1:1 performance evaluations.
• Provide ongoing coaching and performance visibility to help bottom performers reach team standards while retaining valuable domain knowledge.
• Monitor associate capacity and output data to ensure full time utilization and maximize overall team velocity.

What you've accomplished:

• 2+ years of experience leading or supervising operations, catalog management, or technical support teams.
• 1+ year of workforce management experience (scheduling, coaching, forecasting, and performance tracking).
• Demonstrated experience stepping into existing operational environments, maintaining data dashboards (e.g., Sigma, Tableau, advanced spreadsheets), and driving incremental process improvements.
• Strong analytical skills with a focus on root-cause analysis, practical problem-solving, and managing nuanced rule sets.
• Foundational understanding of basic machine learning principles, automated data workflows, and AI-assisted tooling.
• Proven cross-functional skills, specifically in triaging sales support requests and communicating operational needs to product/engineering teams.
• Experience writing, updating, and enforcing standardized operating procedures (SOPs).
• BA Degree or equivalent experience
• Strong planning, analytical and organizational skills

Bonus points:

• Previous cannabis industry experience
• Salesforce experience