Principal Product Manager, Strategic Accounts

Join Vultr

Vultr’s strategic customers often have unique and complex requirements across infrastructure architecture, performance, requiring close product engagement from discovery through production readiness. Vultr is seeking a Principal Product Manager to lead product engagement with our largest and most strategic customers. This role will work directly with customer and cross-functional teams to understand complex AI infrastructure requirements, define solutions, and drive execution from early discovery through deployment and production readiness.

The ideal candidate combines strong customer-facing product leadership with deep technical knowledge across GPU compute, storage, networking, cluster orchestration, and large-scale AI workload infrastructure. They will act as a trusted product partner in Vultr’s most important AI infrastructure engagements, translating customer requirements into clear product priorities, technical specifications, and executable engineering plans.

Key Responsibilities

• Lead product engagement and requirements discovery for Vultr’s most strategic AI infrastructure customers
• Own the discovery and definition of customer requirements for AI infrastructure use cases, including training, inference, GPU clusters, bare metal, managed orchestration, networking, and storage
• Work directly with strategic customers to understand their technical needs, deployment timelines, workload patterns, and success criteria
• Translate customer requirements into clear product requirements, technical specifications, and engineering priorities
• Partner closely with engineering, infrastructure, networking, storage, and operations teams to deliver customer-ready solutions
• Drive alignment across customer needs, product roadmap, architecture decisions, and delivery execution
• Understand and define requirements across GPU compute, CPU, memory, local and shared storage, high-performance networking, cluster topology, and orchestration layers such as Kubernetes and Slurm
• Support customer conversations around infrastructure design, capacity planning, performance expectations, operational readiness, and acceptance criteria
• Help define product capabilities that can scale beyond a single customer into repeatable AI infrastructure offerings

Qualifications

• 8+ years of experience in technical product management, with focus on infrastructure, cloud computing, or AI/ML platforms
• Deep technical understanding of GPU compute, high-performance networking (InfiniBand, RoCE), distributed storage, and cluster orchestration (Kubernetes, Slurm)
• Deep AI infrastructure expertise: strong technical knowledge across GPU compute, high-performance networking, storage, bare metal, and Kubernetes or Slurm environments
• Experience working directly with enterprise customers to define infrastructure requirements and translate them into product specifications
• Strong understanding of AI/ML workloads including training, fine-tuning, and inference at scale
• Proven ability to collaborate with engineering teams to deliver complex infrastructure products
• Excellent written and verbal communication skills, with the ability to engage both technical and executive audiences
• Experience with bare metal infrastructure and managed cloud services
• Bachelor's degree in Computer Science, Engineering, or related technical field; advanced degree preferred