Senior Facilities Coordinator

Vixxo is seeking a full-time Senior Facilities Coordinator to be based in our Colwich, KS office.

THE ROLE:

The Senior Facilities Coordinator is responsible for the overall direction, coordination, implementation, execution, control, and completion of assigned work requests, ensuring consistency with company and customer contract terms.

TOP RESPONSIBILITIES:

• Receive and organize work requests from clients. This will primarily include core business trades including handyman, electrical, plumbing, and HVAC.
• Make contractor assignments using the CWFS contractor base. Escalate any work with costs exceeding $1500 to the manager for further direction.
• Ensures the contractor selected meets predetermined client and manager-directed rates and SLAs.
• Clearly communicates expectations to contractors.
• Provide updates to clients on the schedule, progress, & completion details of assigned work orders.
• Escalates to manager if a capital project or large scale scope request is received for review and approval.
• Supports resolution of any issues throughout work order life cycle to include escalation items from the Facilities Administrator, Client and Management.
• Ensures any changes to scope are documented and approved (as applicable) by client and manager.
• Tracks and reports facility management activities using the CWFS facility management technology.
• Assists Facilities Administrator, Business Administration & Management on the resolution of escalated noncompliant contractor invoicing to include backup documentation needed to meet client terms.

QUALIFICATIONS:

• A high school diploma or general education degree (GED) is required; some colleges preferred.
• Outstanding customer service skills are required.
• Minimum two years of previous experience as a Facilities Coordinator or equivalent.
• Must have a basic understanding of facilities repairs, including plumbing, electrical, and HVAC.
• Ability to operate general office equipment such as computer, copier, fax machine, scanner, and multi-line telephone system.
• Must possess excellent time management skills and be adaptable to change.
• Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to communicate verbally in one-on-one situations with management and co-workers; listen to others without interrupting and get clarification when needed.
• Strong attention to detail and focus on quality and accuracy.
• Exhibits dependability, including following instructions; responding to direction; and taking responsibility for own actions.
• Ability to take initiative, including asking for and offering help when needed; performs work independently without being prompted.
• Ability to prioritize and plan work activities, use time efficiently, and work within deadlines.
• Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure.
• Ability to communicate verbally one-on-one or in group settings and active listening.
• Strong attention to detail with a focus on quality and accuracy.
• Exhibits dependability, including following instructions, responding to directions, and taking responsibility for your own actions.
• Ability to take initiative, including asking for and offering help when needed. Can work independently.
• Ability to prioritize and plan work activities, use time efficiently, and work within deadlines.