- Job type
- Not listed
- Work mode
- On-site
- Level
- Entry Level
- Department
- Other
- Experience
- 1+ year experience
- Posted
- Sep 8, 2026
About the role
The Associate Technical Writer is part of a team responsible for producing most client-facing documentation such as Online Help, Release Overviews, and Bug Fix Notes, as well as documentation for internal use.
Responsibilities
- Document system features for all products in Online Help and monthly release overviews, coordinating reviews with the Product and Engineering teams.
- Write client-facing external bug fix (release) notes for monthly releases, coordinating reviews with the Engineering and QA teams.
- Produce and maintain client upgrade documentation packages for individual client environments, coordinating with the Client Delivery team.
- Write and produce the company’s internal monthly newsletter.
- Provide internal writing support for special projects across the company.
Required Skills and Experience
- 1-3 years of experience writing technical documentation for software products
- Experience with single-source documentation authoring tools such as MadCap Flare
- Outstanding communication, interpersonal, and research skills
- Sharp analytical and problem-solving skills
- Experience with financial software, fintech, and using AI tools for research a plus.
Desired Skills
- Familiarity with basic principles of investing
- Familiarity with software development and testing processes
- Familiarity with source control systems and issue-tracking systems such as Jira, GitHub and Confluence
- Experience scripting and building training videos as needed