Veterinary Coordinator - Internal Medicine

Position Summary

The Internal Medicine Client Care Coordinator is the primary point of contact for clients navigating a specialty internal medicine caseload — from referral through diagnostics, treatment, and follow-up. The ideal candidate has hands-on vetmed floor experience and is comfortable translating clinical information for clients while keeping the internal medicine schedule running smoothly.

Key Responsibilities

• Serve as the main liaison between clients, referring veterinarians, and the internal medicine care team
• Schedule appointments, rechecks, and diagnostic procedures in collaboration with the clinical team
• Communicate clearly with clients about diagnoses, treatment plans, and next steps, escalating clinical questions to the doctor as needed
• Manage incoming referrals, ensuring records and diagnostics are received prior to appointments
• Support clients through chronic or complex cases, including difficult or emotional conversations
• Prepare cost estimates, discuss financial options, and process payments
• Maintain accurate documentation in the practice management system

Required Qualifications

• Hands-on veterinary medical experience working on the floor (e.g., as a veterinary assistant or technician) — required
• Working knowledge of veterinary terminology, diagnostics, and treatment workflows
• Strong communication skills, with the ability to explain clinical information clearly to clients
• Ability to stay calm and empathetic with clients during high-stress or emotional situations
• Strong organizational skills, comfortable managing multiple cases and priorities at once

Preferred Qualifications

• Prior experience in a specialty or referral practice, particularly internal medicine
• Experience handling client financial conversations, estimates, or payment plans

Benefits

• Discount on veterinary care and pet insurance options for your furry family
• Mental health support with Talkspace
• Uniform allowance
• Learning and growth opportunities
• Continuing education support for licensed team members
• 401k retirement plan options with company match
• Medical, vision, and dental insurance options - some plans may be paid up to 100%
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Paid time off for for full-time team members