Practice Experience Manager

Why This Role Matters:

The Practice Experience Manager has primary ownership and accountability for customer satisfaction within assigned accounts. Their responsibilities include the following:

• Build and maintain effective internal and external relationships.
• Provide comprehensive support and education for navigating the Merit-Based Incentive Payment System (MIPS).
• Assist clients in understanding and adhering to MIPS program requirements (Quality, Promoting Interoperability, and Improvement Activities) and in gathering and analyzing healthcare data for accurate performance measure tracking.
• Stay up-to-date with the Quality Payment Program to effectively educate clinicians and staff on program changes, requirements, and best practices.
• Ensure precise and timely submission of MIPS data to CMS, in compliance with reporting deadlines.
• Maintain expertise on CMS regulations, offering guidance on hardship and extreme/uncontrollable circumstances (EUC) exemptions, eligibility, and participation criteria.
• Be the internal champion for the needs of the practice across all functions of Verana Health.
• Follow the established communication cadence with practice and maintain clear and concise documentation.
• Adapt to the fast paced environment allowing you to navigate the various technology applications provided within Verana Health. (Google Suite, SalesForce, JIRA, Zendesk, Asana, Slack).
• Collaborate cross functionally with teams to continue to define best practices and achieve better outcomes in our organization

Skills and Experience that Will Help You Succeed:

• Associates or Bachelors degree Nursing, Healthcare Management, Health Informatics, Public Health or other relevant fields.
• Prior Knowledge of clinical workflows in a healthcare setting (healthcare medical records and/or claims)
• Demonstrate ability to coordinate or work in teams that involve multiple stakeholders and manage simultaneous tasks.
• Collaborative, iterative, results driven, and friendly.
• Excellent written and oral communication skills.
• Ability to set and manage priorities judiciously and articulate ideas to both technical, clinical, and non-technical audiences.
• Exceptionally self-motivated and directed.
• Ability to work in a fast paced environment.

Bonus:

• Understanding of the CMS quality reporting programs and health information technology terminology.
• Experience in guiding clinicians through MIPS reporting and compliance.
• Experience working in a clinical environment such as a nurse, practice administrator, applications analyst, nurse administrator, or other relevant roles.
• Knowledge of healthcare technology systems and EHR (electronic health records) platforms.
• Certification in Medical Coding
• Project management certifications
• Experience with SalesForce