- Job type
- Full-time
- Work mode
- Hybrid
- Level
- Not listed
- Department
- Customer Service
- Experience
- 8+ years experience
- Posted
- Sep 10, 2026
About the role
Responsibilities
- Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
- Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
- Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
- Evangelizing Stripe's customer success stories, as well as its systems and processes;
- Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
- Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.
Minimum requirements
Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.
Position also requires the following:
- 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
- 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
- 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
- 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
- 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
- 4 years of experience advising clients on their subscription and invoicing requirements.