Field Technology Specialist

At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience — delivered at home and powered by technology for scale.

We’re looking for a Field Technology Specialist who is passionate about supporting reliable, secure technology for in-home healthcare delivery. This role is central to how field clinicians stay equipped and operational at Sprinter — supporting device setup, deployment, day-to-day troubleshooting, and equipment maintenance so care teams can focus on patients, not technology.

Your mission, if you choose to accept:

As a Field Technology Specialist, your mission is to support the setup, deployment, and day-to-day maintenance of clinical technology used in our in-home healthcare services. Working under the guidance of the IT Manager, you’ll help ensure field clinicians have reliable, secure, and fully functional devices so they can deliver high-quality care in patients’ homes.

From day one, you’ll contribute to clinician readiness, device uptime, and smooth field operations by keeping technology running and issues resolved quickly.

Role Responsbilities

• Prepare, configure, and ship field technology kits (mobile diagnostic tools, tablets, mobile phones, vitals devices, etc.) to clinical staff
• Support onboarding and offboarding of field technology users, ensuring systems, devices, and accounts are correctly configured
• Perform Tier 2 troubleshooting and technical support for field staff, escalating complex issues as needed
• Monitor device status, inventory, and service requests to maintain high equipment uptime
• Assist in maintaining device management systems (e.g., Iru, Jamf Pro, or similar) and connectivity to core applications
• Follow established protocols for device security, data protection, and HIPAA compliance
• Coordinate equipment repairs, replacements, and returns with vendors and service partners
• Provide basic training and user guidance to field clinicians on device operation and troubleshooting
• Document support processes, incidents, and asset tracking updates

Outcomes + metrics you will directly influence:

• Provider readiness and productivity
• Field technology uptime and availability
• Speed and effectiveness of issue resolution for field devices
• Accuracy and completeness of device inventory and lifecycle tracking
• Security, privacy, and HIPAA compliance across field technology

About you:

• Experience: 1–2 years of experience providing IT or field technical support, ideally in healthcare, field service, or mobile operations.
• Technical foundation: Familiarity with mobile device management (MDM) systems, remote support tools, and iOS/iPadOS environments.
• Troubleshooting skills: Working knowledge of connectivity, basic networking issues, and device setup for mobile teams.
• Security-aware: Understanding of data privacy and security best practices; HIPAA familiarity preferred.
• Customer-focused: Strong problem-solving and customer service skills, with the ability to communicate clearly with non-technical users.
• Organized: Detail-oriented and able to manage multiple tasks, tickets, and inventory updates efficiently.
• Flexible: Willingness to travel occasionally to support clinician onboarding or equipment setup.

Bonus points if you have:

• Startup experience in health tech or patient support operations
• Experience supporting distributed or field-based clinical teams
• Familiarity with tools such as Iru, Jamf Pro, Zendesk, or TeamViewer
• Knowledge of clinical or diagnostic devices, Bluetooth pairing, and wireless troubleshooting
• CompTIA, Mobility+, or other relevant IT certifications

What we offer:

• 📈 Competitive salary and equity grant
• 🏥 100% medical, dental, and vision premiums covered (for you + your family)
• 💸 401(k) matching
• 💥 Opportunity to make an immediate impact in a mission-driven healthcare startup