Patient Scheduler

Our office, Southwest Florida OFS - Fort Myers, is seeking a Patient Scheduler to join our busy specialty practice. Our office is looking for a talented and pleasant patient scheduler to take on front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.

As a Patient Scheduler, you will be the first point of contact for our patients and referral offices, providing a friendly, informative, and supportive experience. This role involves working closely with our support staff, including front office, billing and insurance teams, other schedulers, as well as members of the clinical team and doctors.

Your Responsibilities

• Deliver outstanding customer service to patients and referral offices via phone.
• Manage a multi-line phone queue system to assist callers efficiently.
• Direct callers to the appropriate department or individual as needed.
• Assess, document, and communicate post-surgical questions and concerns to RN using clinical messaging.
• Schedule patient consultations and surgical procedures in the EMR system, following established policies and protocols.
• Accurately complete insurance verification forms and obtain necessary insurance information.
• Educate patients on in-network and out-of-network insurance policies and procedures.
• Reschedule appointments as needed due to schedule changes.
• Perform additional duties such as patient registration, EMR data entry/scanning, and chart preparation.
• Comply with all HIPAA regulations and model the Practice’s values.

Your Background

• At least 1+ years of experience as a scheduler in a dental environment or in customer service preferred
• Strong interpersonal skills with the ability to build rapport with patients and the dental team.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Proficiency in dental software and basic computer skills.
• Understanding of dental terminology, procedures, and insurance processes.
• Empathetic and patient-centered approach to customer service.
• High school diploma required.
• Must be able to sit and stand for extended periods of time.
• Must be able to operate standard office equipment
• Must be able to assist patients safely in and out of chairs or treatment areas
• Must be able to maintain clinical positioning for extended periods
• Must be able to work around medical equipment and instruments
• Must be able to adhere to OSHA and infection control standards
• Must be able to perform repetitive hand and wrist movements
• Must be able to respond quickly in emergency situations

Why You Should Join Our Team

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

Your Benefits & Perks:

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off