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Job type
Full-time
Work mode
On-site
Level
Not listed
Department
Customer Service
Experience
5+ years experience
Posted
Sep 21, 2026
About the role
What You Will Do Daily:
Actively listen and formalize Account technical pains or other adoption inhibitors
Work on plans to overcome customer pains and inhibitors
Report product technical or functional gaps internally and advocate for their resolution
Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvement to the customer
Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
Recruit customer development teams not currently using Sonar
“Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
Run Quarterly Business Reviews (QBR) with Account Sales representatives
Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, opportunities for improved maturity
Track product development within Sonar in order to maintain product expertise
The Experience You Will Need:
Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
At least 5 years of experience in pre- or post-sales customer-facing activities
High listening skills and the ability to formalize and abstract elements expressed by customers and partners
Excellent presentation skills with strong written and verbal communication skills
Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
Attention to details
A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
Autonomy to run your activity/plans with limited supervision
