GTM Operations Manager

WHY YOU SHOULD JOIN OUR TEAM

You'll join Smartcat's evolving GTM Operations team at a pivotal moment — with the flexibility to work broadly across Sales and Customer Operations, using AI as a core part of how you operate, and the room to shape your focus over time based on business needs and your own strengths. You'll report to the Head of Revenue Operations and have real influence over how the GTM organization runs.

MISSION

Help build, run, and improve the systems and processes that power Smartcat's go-to-market organization — spanning both pre-sale and post-sale motions — using AI as a core part of how you work to accelerate analysis, automate workflows, and improve decision-making across the customer lifecycle.

OUTCOMES

• Partner with GTM teams to solve operational challenges across the customer lifecycle, from lead management and new-business pipeline through handoffs, renewals, and expansion
• Use AI, automation, and strong systems thinking to simplify workflows, improve team productivity, and reduce manual work
• Deliver clear reporting, analysis, and insights that improve forecasting, planning, pipeline visibility, and business decisions
• Support selected systems, process, or commercial initiatives — such as CRM improvements, Deal Desk, territories, data quality, or GTM tooling — based on current priorities
• Lead cross-functional projects from problem definition through implementation, documentation, adoption, and continuous improvement
• Help shape the evolving GTM Operations function while developing deeper expertise in the areas that best align with business needs and your strengths

HOW YOU'LL RAMP

By Day 30:

• Learn Smartcat's GTM systems, tech stack, and current operational priorities across pre-sale and post-sale motions
• Meet with GTM leaders and frontline teams to understand existing operational gaps and pain points
• Get oriented in the CRM and reporting infrastructure you'll be working within

By Day 60:

• Be actively contributing to at least one focused initiative (e.g., CRM improvement, Deal Desk, territories, or data quality)
• Start identifying and building AI-assisted workflows to reduce manual work on a specific process
• Be delivering reporting or analysis that GTM leaders are using in planning or forecasting conversations

By Day 90:

• Be leading a cross-functional project independently, from problem definition through implementation and adoption
• Have a clear point of view on where you can add the most focused, specialized value going forward
• Be a trusted operational partner to GTM leaders across at least one full stage of the customer lifecycle

WHAT YOU'VE ACCOMPLISHED

• 4-7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment
• Broad experience across both pre-sale and post-sale motions, with working knowledge of several GTM disciplines such as lead and pipeline management, forecasting, territories, Deal Desk, customer handoffs, renewals, or expansion
• A track record of succeeding in a hands-on, cross-functional operations role and adapting quickly as priorities change
• Strong practical fluency with generative AI and automation tools — identifying high-value use cases, building AI-assisted workflows, evaluating outputs critically, and helping others adopt new capabilities responsibly
• Strong CRM expertise, including workflow automation, lifecycle stages, reporting, data quality, and integrations
• Strong business intelligence and analytical skills, with the ability to turn complex data into clear insights and recommendations
• Experience working across a modern GTM technology stack (e.g., Chili Piper, ZoomInfo, DealHub, sales engagement, customer success, territory management, or enablement platforms) — expertise in every category isn't expected
• A builder mindset and comfort moving between analysis, process design, systems, automation, documentation, and hands-on execution
• Strong problem-solving, prioritization, communication, and stakeholder-management skills
• Ability to translate business goals into practical operational solutions and carry work from initial analysis through implementation and adoption
• Experience implementing AI-enabled workflows, GTM systems, or cross-platform automations is a plus