Infrastructure Engineer

The Infrastructure / Data Center Operations Engineer is responsible for the reliability, operation, and continuous improvement of critical data center and virtualization infrastructure. This is a hands-on role spanning VMware platforms, physical data center operations, monitoring, technical documentation, basic Linux administration, and network infrastructure.

The ideal candidate is comfortable operating in a high-availability environment where disciplined change management, accurate documentation, physical-layer execution, and rapid troubleshooting are essential. This role is based in the Greater Boston area and participates in an on-call rotation to support business-critical infrastructure.

What You Will Do

• Virtualization Operations: Deploy, operate, troubleshoot, and maintain VMware-based infrastructure, including day-to-day administration of vCenter-managed environments and associated compute resources.
• Data Center Operations: Perform Layer 1 data center work including rack-and-stack, structured cable management, hardware installation and replacement, server repair, and physical troubleshooting.
• Availability & Incident Response: Operate infrastructure in a 99.999% uptime environment, respond to monitoring alerts and incidents, participate in root-cause analysis, and support disciplined recovery and remediation activities.
• Monitoring & Operational Health: Use infrastructure and monitoring tools to assess system health, identify emerging issues, validate service availability, and support proactive capacity and reliability management.
• Technical Documentation: Create and maintain accurate infrastructure documentation, including Visio diagrams, IP-address management records, rack layouts, cable documentation, and network visualizations.
• Linux & Remote Systems: Perform basic Linux deployment and administration tasks, use common troubleshooting tools, and connect securely to remote systems for operational support.
• Network Operations: Perform basic configuration and troubleshooting of Cisco and Dell switching environments and support connectivity changes associated with server and data center operations.
• On-Call Support: Participate in an on-call rotation and respond to infrastructure issues that require after-hours investigation, escalation, or hands-on remediation.

What You Will Bring

• VMware Expertise: VMware Certified Professional (VCP) or equivalent demonstrated expertise, with 5+ years of relevant experience operating VMware-based infrastructure.
• High-Availability Operations: Experience supporting infrastructure in a 99.999% uptime environment with strong operational discipline and attention to risk.
• Data Center Experience: Hands-on Layer 1 experience with rack-and-stack, cable management, server hardware, component replacement, and physical troubleshooting.
• Documentation: Strong technical-documentation skills using tools and practices such as Microsoft Visio, IP management, rack layouts, and network visualization.
• Monitoring: Experience using infrastructure-monitoring tools to identify, troubleshoot, and respond to operational issues.
• Linux: Working knowledge of Linux sufficient to deploy systems, use common operational tools, and connect to remote environments.
• Networking: Working knowledge of basic networking concepts and hands-on experience with Cisco and/or Dell switch configuration.
• Location & Availability: Located in the Greater Boston area and able to participate in an on-call rotation, including occasional after-hours response as required.

Preferred Qualifications

• Storage Systems: Experience with enterprise storage platforms such as Pure Storage, NetApp, or comparable technologies.
• Software-Defined Networking: Experience with technologies such as VMware NSX, vCenter integrations, GENEVE, VXLAN, or related software-defined networking concepts.
• Public Cloud: Operational or design experience with Azure, Google Cloud Platform, AWS, or similar public-cloud environments.
• Firewalls: Experience administering or supporting firewall platforms such as Palo Alto Networks, Fortinet, or comparable products.
• Project & Technical Design Skills: Ability to plan and execute infrastructure projects, develop technical designs, coordinate dependencies, and communicate implementation requirements.
• Technical Awareness: Habit of monitoring relevant CVEs, security breaches, vendor advisories, geopolitical events, and other developments that may affect infrastructure risk or operations.
• Customer / VAR Experience: Experience working in a VAR, customer-facing, or end-user-facing environment, including the ability to join customer calls and clearly explain technical requirements, configurations, and operational tradeoffs.

Compensation and Benefits

• Compensation: Base salary range: $95,000 - $145,000, reflecting our confidence in your expertise and impact, with the opportunity for annual bonuses tied to company performance and individual contributions.
• Health & Wellness: Comprehensive medical, dental, and vision benefits, plus savings plans—coverage starts on day one!
• Mental Health Support: Access to company-paid counseling, coaching, and resources for you and your family through Spring Health.
• Financial Well-Being: Plan for your future with a 401(k)-retirement savings plan featuring a company match.
• Flexible Time Off: Take the time you need with flex vacation, company holidays, and dedicated health & wellness days. SimSpace provides flexible solutions to meet the diverse work-life needs of team members.
• Parental Leave: Paid leave plans to support you and your loved ones during life’s most important moments.
• Ownership Opportunities: Equity stock options at hire, with annual performance-based grants—become an invested stakeholder in our shared success.
• Peloton Interactive Wellness Program: Full- and partial-subsidized membership plans and equipment discounts to help you reach your personalized fitness goals.
• Continuous Learning: Access a LinkedIn Learning membership to prioritize your personal and professional development.
• Social Connections: Monthly reimbursements for meaningful connections with teammates through our SocialSpace Community.
• Extra Perks: Legal plan coverage, pet insurance, wellness reimbursements, and more to simplify life’s details.