Senior Operations Manager

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More.

What you'll do:

• Establish operational procedures for verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
• Ensure the physical condition of the warehouse and equipment is properly maintained.
• Ensure work orders for repairs and requisitions for replacement equipment are submitted to the appropriate persons.
• Coordinate warehouse activities with customer service, sales, and other functional areas.
• Ensure safe warehouse operations, including company standards for sanitation, maintenance, security, and housekeeping.
• Manage the operation's budget and P&L.
• Ensure operational excellence across warehouse areas, related equipment, and systems.
• Maintain proper warehouse layout and product placement.
• Monitor facility KPIs to support profitability and productivity.
• Ensure accurate timekeeping for direct reports and reporting teams.
• Lead cultural change within facilities when necessary.
• Ensure compliance as applicable.
• Participate in interviewing, hiring, and training supervisory and hourly staff; plan, assign, and direct work; and appraise performance.
• Address complaints and resolve problems.
• Oversee warehouse sanitation and identify and correct sanitation issues.

What you'll need:

• Bachelor's degree from a four-year college or university, or equivalent experience in supply chain operations, fulfillment center operations, or distribution center operations.
• 6 to 8 years of related experience and/or training, or an equivalent combination of education and training.
• Experience with warehouse management systems.
• Experience with labor management systems and productivity initiatives.
• Lean Six Sigma certification is preferred.
• Proficiency with enterprise technology systems such as Advanced Excel, Outlook/Gmail, project management software, warehouse management systems, and process workflow creation.
• Ability to effectively present information and respond to questions from managers, clients, and internal and external customers.
• Ability to solve practical problems and deal with a variety of concrete variables where limited standardization exists.
• Ability to interpret written, oral, diagram, or schedule-based instructions.
• Experience leading teams of 40 or more employees, building leadership layers, and managing the performance of direct reports.