Customer Success Engineer

Imagine the what. Build the how.

Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level.

Your opportunity

We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts across Scandit's product portfolio.

This is a more technical Customer Success role than most. We're looking for someone who can hold their own in conversations with engineering and product stakeholders on the customer side, build and configure demos, share code snippets to unblock integrations, and act as a credible advisor on implementation decisions. Not just manage the relationship.

You'll own customer outcomes end-to-end: adoption, value realization, renewal, health, and growth. You'll be the customer's advocate within Scandit, partnering closely with Sales, Product, Engineering, and Support to ensure customers get the most out of their Scandit investment.

• Own a portfolio of key US enterprise accounts and drive measurable outcomes against adoption, retention, and growth
• Become a deep expert in Scandit's products, SDKs, and use cases to guide customers through technical decisions
• Lead discovery conversations to translate customer business needs into feasible Scandit solutions
• Help customers integrate Scandit into their broader enterprise IT and mobile ecosystem
• Build and configure tailored demos; share code snippets and small integrations to unblock customers
• Run workshops, adoption reviews, and QBRs with both technical and business stakeholders
• Identify at-risk accounts early and lead mitigation; spot expansion opportunities and partner with sales to act on them
• Represent the voice of the customer internally, partnering with Product, Engineering, Support, and Sales
• Use modern AI tooling to accelerate customer-facing technical work

Who You Are

• 3+ years in a customer-facing post-sales or technical-presales role at a B2B SaaS company
• Software engineering background and/or experience with mobile development
• Genuine technical experience reading or writing code, building integrations, or shipping software
• Strong communicator comfortable presenting and writing for business and technical audiences
• Strong strategic and analytical thinker
• Solid understanding of enterprise IT architectures
• Highly organized with strong project management and execution instincts
• Dependable and proactive
• Strong cross-functional collaborator across Sales, Product, Engineering, Support, and Marketing
• Comfortable with ambiguity
• Curious by default about the product, customer, and technology stack

Nice to have

• Industry experience in retail, transport and logistics, computer vision, or AIDC/mobile data capture
• Experience with Salesforce and a customer success platform such as Planhat or Gainsight
• Comfort using AI development tools to accelerate technical work

The good stuff

Here are just some of the reasons why people choose to build their career at Scandit:

• Certified as a Great Place to Work in 7 countries
• Smart, people-first culture
• Flexible, office, hybrid, or home working
• Innovation hackathons
• Global team outings
• Festive/end-of-year all-company celebrations
• Your birthday off
• Learning and development opportunities
• Attractive individual equity plan in a high-growth company
• Top-notch tech pack to enable productive work
• Brand-new optimized-for-hybrid-working headquarters in Zurich, as well as local offices in London, Tampere, Warsaw, Boston, and Tokyo
• Specific benefits related to the location you are joining

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

All qualified applicants will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.