Senior Product Training Specialist

About the role:

Samsara's Customer & Partner Education team is looking for a trainer to help scale its reach and customer support globally. As a Senior Product Training Specialist focused primarily on the Scale segment (i.e. Commercial and Mid-market accounts), you'll help customers derive value from the connected operations platform. Through one:many digital programs, live webinars, and cohort-based training sessions, you'll guide customers through structured learning journeys, make complex platform concepts accessible and actionable, and support success across transportation, construction, field services, and other industries.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Every session you deliver can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our expanding technology and the complexities faced by our customers provide challenges for our Customer Success teams. You will strategically design and deliver training that helps keep operations safe, efficient, and sustainable.
• You are a natural relationship builder: You will communicate and collaborate with customers and cross-functional teams at Samsara.
• You are the architect of your own career: This Customer Success team is shaping its future, with autonomy and opportunities to develop your craft.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other.

In this role, you will:

• Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption.
• Design new experiences tying together physical and digital assets with live sessions and/or Community experiences.
• Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs.
• Leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido).
• Demonstrate expertise across the Samsara platform and field a wide range of customer questions during live sessions.
• Manage live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources.
• Collaborate with CS Scale and the Education team to shape live training content and share customer feedback from training events.
• Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming.
• Champion and embed Samsara’s cultural principles as the company scales globally and across new offices.

Minimum requirements for the role:

• Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce.
• Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
• Excellent interpersonal skills and the ability to connect with people at any level of an organization.
• Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
• A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.
• Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't.
• Strong prioritization skills to handle multiple programs and sessions concurrently while staying organized, methodical, and detail-oriented.
• An eye for detail and polish in everything you produce.
• Comfortable working independently and as part of a team.
• 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.

An ideal candidate also has:

• Familiarity with webinar and virtual classroom platforms and tools.
• Experience with LMS and Community platforms, and customer education content development tools.
• Background in SaaS product training.

Salary

The range of annual base salary for full-time employees for this position is $80,622.50–$121,950 USD. Base pay may vary depending on factors including city of residence, job-related knowledge, skills, and experience.

Total Rewards

Samsara offers base salary, performance-based bonus/variable pay, and equity for eligible roles. Benefits include a professional development stipend, health and parental leave plans, and a flexible, employee-led remote model.