Enterprise Core Implementation Consultant

About the role:

Samsara’s Select Customer Success team advises and guides its largest customers, ensuring they adopt Samsara and continuously gain business value from its products. The team is the trusted point of contact for strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

As part of the Implementation team, you will help Enterprise customers deploy and adopt IoT solutions for their fleet and industrial assets. You will own the customer relationship and ensure successful deployment of Samsara's solution, helping customers learn the system and building lasting customer relationships. The role works cross-functionally with Sales, Support, Sales Engineering, and Product.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. May require travel to customer sites up to 10% of the time, including overnight stays.

In this role, you will:

• Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform.
• Manage deployment of Samsara technology to large-scale customers, helping them achieve quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users across numerous use cases.
• Manage multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experience.
• Mentor the wider Customer Success and Support teams.
• Understand the Samsara platform’s capabilities and explain them to customers.

Minimum requirements for this role:

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Bachelor’s degree from a 4-year institution.

An ideal candidate also has:

• Experience serving and supporting large-scale business solutions at Fortune 500 companies.

Total Rewards

The range of annual base salary for full-time employees for this position is $88,979 — $134,590.91 USD. Base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. The compensation program includes base salary, performance-based bonus or variable pay, and equity for eligible roles. Benefits include a professional development stipend, health and parental leave plans, and a flexible, employee-led remote model.