Store Manager, Full Time- Country Club Plaza, Kansas City

Who we are:

Since 2009, we've been on a mission to bring sustainable fashion to everyone. We're a global brand with 50+ stores and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and reach millions of people with our campaigns. We're a mission-based company that invests in an inclusive culture so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

Work Schedule/ Location:

• Available to work a minimum of 40 hours per week
• Daily open availability across a full 7 day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Store Manager:

No position at Reformation is about the status quo. Every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store goals.

Reporting to the Regional Director, essential responsibilities include but are not limited to:

What You’ll Do:

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
• Use business acumen to understand business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive an elevated client experience as a brand ambassador, embody brand values, engage customers on the brand, and share Reformation's sustainability stories.
• Lead the sales floor and deliver an excellent customer experience through a customer-first mindset.
• Assist customers, monitor client interaction with the team and technology, and provide in-the-moment coaching.
• Create an optimal balance of sales and service through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold inventory accuracy and controls, and lead and train the store team.
• Contribute to loss prevention and own training expectations for the store team.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising presentation and concept standards using retail and product reporting.
• Provide real-time and weekly feedback on product and sales performance to corporate partners.
• Ensure the selling floor reflects brand and concept standards, and develop talent in visual and digital merchandising.
• Manage day-to-day performance of retail teams, enabling career development and an excellent employee experience.
• Hire, train, and develop the store team.
• Provide performance feedback and work with the Regional Director on continuous improvement.
• Own reviews, development plans, disciplinary action, and corrective action for the team.

What you’ll bring:

• Minimum of 5 years retail experience required.
• Minimum of 4 years retail management experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross-functional team environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Drive to take on new challenges with motivation for continuous personal and team development.
• Ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set standards for operational efficiency and identify opportunities for improvement.
• Skills to collaborate strategically with cross-functional partners.
• Proactive and entrepreneurial sense of urgency and ability to prioritize important work.
• Keen eye for identifying and evaluating new business opportunities.
• Understanding of retail labor laws.
• GSuite experience is a plus.

Compensation:

At Reformation, the anticipated base salary range is $70,000 - $125,000 per year, depending on relevant experience, skills, qualifications, and internal compensation equity. Total rewards also include benefits, perks, and opportunities for growth.

Benefits & Perks:

• Employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits for eligible employees.
• Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• Retirement planning support, including the option to invest in Environmental Social Governance-aligned funds.
• Collaboration with teams across offices in LA, NYC, and London and a global retail team.
• Fertility care support and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• Annual donations to community efforts.
• Clothing discount, culture events, and Volunteer Time Off.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? Studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every requirement. At Reformation, we’re about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you.