Technology Solutions Consultant

This role is the direct connection between the MTP's innovation and technology strategy and the day-to-day challenges faced by our agencies. You'll work with agencies to understand the business problems they're actually facing, recommend the right technology or AI-driven solution for that specific problem, and make sure people actually know how to use it — through training, hands-on support, and ongoing enablement.

This is not a traditional IT support role, and it is not about pushing a single technology or AI tool across MTP. Each agency and problem may require a different approach. The successful candidate will be a strong listener and creative problem solver who can take a vague challenge—"this takes too long" or "we keep running into this issue"—and turn it into a clear opportunity and actionable solution.

Essential Duties and Responsibilities

• Partner with agency teams to identify recurring problems, bottlenecks, or inefficiencies in how they work
• Ask questions, observe processes, and identify the root cause of business problems
• Scope individual projects by identifying goals, stakeholders, requirements, timelines, and potential approaches
• Recommend and help implement the right technology or AI-driven solution for each problem, rather than pushing a single standard tool everywhere it doesn't fit
• Design and deliver training and enablement sessions so teams can use new tools confidently, not just once but on an ongoing basis
• Provide continued hands-on support after a tool launches — office hours, troubleshooting, refreshers — so adoption doesn't fade after the initial rollout
• Partner with product and engineering teams when custom development or additional technical support is needed
• Track project outcomes and share insights, challenges, and broader technology opportunities with the Director of Innovation & Technology
• Document what's working at one agency and help share it with others, so good solutions don't stay stuck in a single team
• Flag patterns and bigger platform needs back to the Director of Technology & Enablement

Growth path

This role is built to grow. A Technology Solutions Consultant who's built strong relationships across several agencies and is handling more complex, ambiguous problems independently moves to Senior Consultant. From there, a Principal Consultant takes on the most complex cross-agency initiatives, mentors newer consultants, and often becomes the natural next candidate for a future Director-level opening as the team expands.

Qualifications

• Genuine curiosity about AI, emerging technology, and how technology can improve the way people work
• Strong training and facilitation skills; able to explain a new tool clearly to a non-technical audience
• Some business analysis instinct — able to take a vague complaint (“this is taking forever”) and turn it into a workable solution
• Strong project management and organizational skills, including the ability to scope projects, manage stakeholders, and keep work moving
• Sound judgment around responsible and safe use of AI and emerging technology
• Agency, marketing services, or client-services experience is a strong plus
• Patience and people skills — this role succeeds through relationships and repetition, not through a single big launch

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave