Patient Navigation Program Advisor, Continuity

About Continuity

Continuity is Rad AI's care coordination and follow-up platform, identifying actionable findings in radiology reports and closing the loop between radiology and downstream care. When a radiologist notes a nodule that needs a six-month recheck, Continuity makes sure that recommendation reaches a real worklist, gets acted on, and gets tracked until the patient actually returns. It is live at large health systems and radiology practices today, improving follow-up completion rates and catching cancers and other serious conditions earlier.

The people who do this work every day are nurse navigators, radiology technologists, and coordinators, and how well Continuity fits into their workflow matters as much to a program's success as the technology behind it.

Why we need you

Patient navigation is its own discipline. Working a list of hundreds of open findings. Knowing which patient needs a letter and which needs a phone call. Following up on the order that never got placed. It takes judgment built over years, and the navigators we work with have it.

We want that expertise at Rad AI. Rad AI's clinical team brings deep radiology experience, and we are adding a navigator with hands-on experience so that the workflows we design, the training we deliver, and the features we prioritize all reflect how this work is actually done. As we bring several major health systems and radiology practices live over the coming months, we want someone who has run a follow-up program working alongside our customers and our product team.

Looking longer term, we want to bring patient follow-up to all radiology organizations. Running a strong follow-up program today generally means funding a dedicated navigator position, which puts it out of reach for many smaller practices and imaging centers. Extending it to them means automating the routine steps so staff time goes to the patients who need it most. Drawing that line well requires someone who has done the work.

What You'll Be Doing

• Partner with implementation and customer success to design a customer's follow-up program around their staffing, referral patterns, and EHR.
• Advise on configuration decisions including worklist setup, letter templates, outreach cadences, and resolution reasons.
• Support navigator training and user acceptance testing ahead of each go-live.
• Serve as the clinical resource a customer's navigation team can bring questions to during their first months live.
• Bring the navigator's perspective to product requirements, design reviews, and prioritization.
• Review our follow-up recommendations and categorization alongside our clinical team.
• Help us determine which follow-up steps require clinical judgment and which can be handled by software or administrative staff.
• Codify what makes a follow-up program successful into training material, playbooks, and benchmarks.

Who We're Looking For

• 2+ years in radiology follow-up, navigation, or care coordination, as a nurse navigator, radiology technologist, coordinator, or in a comparable role.
• Experience designing a follow-up program and leading the staff who run it.
• Hands-on experience working a follow-up worklist and tracking patients through to a completed follow-up, including the messy parts: unreachable patients, wrong referring providers, orders that never get placed.
• Comfort working across EHRs (Epic, Cerner, Meditech or similar) and an understanding of how orders, results, and patient communication move through a health system.
• Willingness to give direct, specific product feedback and advocate for the user's experience.
• Self-direction and comfort with ambiguity, this is a small team moving quickly.
• Availability during US business hours for customer-facing sessions.

Nice to Haves

• Clinical license such as RN or RT(R), active or previously held.
• Experience in a radiology department or imaging center.
• Familiarity with radiology follow-up guidelines such as Fleischner, TI-RADS, LI-RADS, Lung-RADS.
• Experience managing or training other navigators.
• Familiarity with Lung Cancer Screening program requirements and registry reporting such as ACR NRDR.
• Experience working for a health IT vendor, or as the customer-side lead on a vendor implementation.