Collections Analyst

About Your Role

QGenda is seeking a motivated and detail-oriented Collections Analyst I to join our Finance team. Reporting to the Collections Manager, this role is responsible for supporting the collection of outstanding accounts receivable while delivering an exceptional customer experience to our healthcare clients.

The Collections Analyst I will partner with internal teams and customer contacts to resolve payment issues, research account discrepancies, and help improve cash collections. This is an excellent opportunity for an early-career finance professional looking to build a career in commercial collections and accounts receivable within a fast-growing SaaS organization.

How You’ll Make an Impact

• Manage an assigned portfolio of customer accounts and monitor outstanding balances.
• Contact customers via phone and email regarding overdue invoices while maintaining professional business relationships.
• Review aging reports and prioritize collection activities to support timely payment.
• Research billing questions, payment discrepancies, and account issues by collaborating with Billing, Accounting, Customer Success, and Sales.
• Document collection activity and customer communications within Intacct and other business systems.
• Assist with customer account reconciliations and support broader accounts receivable activities as needed.
• Escalate complex collection issues to senior team members or management.
• Maintain accurate records and meet established collection performance goals.
• Contribute ideas for improving collections processes and operational efficiency.
• Demonstrate professionalism and empathy when working with hospitals, health systems, and other healthcare customers.

Who You Are

• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Demonstrated customer service mindset and ability to build positive business relationships.

Experience You Bring

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 0–2 years of professional experience in finance, accounting, customer service, accounts receivable, collections, or another business-related function.
• Proficiency with Microsoft Excel and Microsoft Office.

Not Required, But Nice to Have

• Internship or professional experience supporting accounts receivable or commercial collections.
• Experience working with Oracle, NetSuite, Sage Intacct, or another ERP platform.
• Experience supporting B2B customers in healthcare, SaaS, or another professional services environment.
• Exposure to AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or similar technologies to improve communication, research, or workflow efficiency.

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.