Technical Lead Manager

About Point

Point's mission is to make homeownership more valuable and accessible. The role offers the opportunity to help homeowners access their wealth, achieve financial flexibility, and realize life-changing goals. Point is scaling its home equity product and serves more than 20,000 customers.

About the role

AI is reshaping how Point serves homeowners through voice, email, chat, and SMS agents that enable self-service at scale. Point is hiring a Technical Lead Manager to lead the team building these systems. The role leads a small, senior team, stays hands-on in the code, sets technical direction, and works directly with Product, Ops, and CX to ship applied AI that customers interact with.

Your responsibilities

• Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions.
• Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions.
• Write code alongside your team — review PRs, prototype new agent capabilities, and debug production issues.
• Partner with Product, CX, and Ops to identify where AI agents can replace or augment manual workflows, then ship it.
• Establish success metrics for agent performance and use data to prioritize the roadmap.
• Design reliable agent architectures — orchestration, tool use, guardrails, fallback handling — that work at production scale.
• Lead and grow a small, senior engineering team: set high expectations, remove blockers, create space for deep work.
• Drive observability and reliability across the AI agent stack, leveraging tools like Langfuse.

About you

• 7+ years of software engineering experience building and operating production systems, including at least 2 years leading or managing engineering teams.
• Proven experience developing and shipping LLM-powered, conversational AI, or agentic systems in real-world environments.
• Track record of delivering customer-facing products end-to-end, from initial design through deployment, monitoring, and iteration.
• Strong ability to partner with cross-functional stakeholders (Product, Operations, CX) to translate business needs into scalable technical solutions and deliver measurable impact.
• Deep systems design expertise, with a focus on building reliable, observable, real-time services.
• Demonstrated technical leadership, including guiding architecture decisions, evaluating trade-offs, and ensuring high-quality execution.
• Experience defining and driving technical strategy and roadmaps for AI-driven, agentic customer experiences aligned with business objectives.
• Proven ability to hire, mentor, and develop high-performing engineering teams, fostering a culture of ownership, innovation, and continuous learning.
• Experience managing and mentoring engineers, driving performance, and building a strong, accountable engineering culture.
• Hands-on experience with LLM and agent development, including prompt engineering, RAG, tool usage, and orchestration frameworks.
• Comfortable making build-vs-buy decisions and rigorously evaluating third-party vendors and platforms.
• Familiarity with conversational AI infrastructure such as telephony, messaging APIs, or chat platforms at scale (preferred).
• Experience with AI/ML evaluation and observability, including instrumentation for quality, drift detection, and continuous improvement (preferred).
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Compensation

Compensation is determined by skills, experience, and geographic location. The expected annual base salary varies by market tier: Tier 1 (San Francisco Bay Area, New York, and Seattle): $234,650–$259,350; Tier 2 (Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles, and Santa Barbara): $201,400–$222,600; Tier 3 (all other US metro areas): $187,150–$206,850. This does not include other potential compensation components, including equity, benefits, and perks.

Location Requirement

This is a remote position. Candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, ME, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Our benefits

• Comprehensive medical, dental, and vision plans with flexible spending account (FSA) and health savings account (HSA) options.
• Unlimited paid time off and 10 company holidays.
• Fully remote work and an in-person environment at the downtown Palo Alto, CA headquarters.
• Paid parental leave, including state Paid Family Leave supplementation where applicable.
• Equity, 401K retirement plans, life insurance, and short- and long-term disability coverage.
• Monthly internet, mobile, and wellness stipends, a one-time home office reimbursement, and company-provided equipment.