Senior Service Delivery Manager

About the Role:

As a Service Delivery Manager at Planet you will be a member of the Planet Ground Stations Operations Team focused on the delivery and operational excellence of a geographically diverse Ground Station network. The network is composed of a mix of physical antennas, network and compute resources, cloud infrastructure and industrial controllers working in unison to autonomously track and communicate with Planet’s multiple satellite constellations.

Planet’s satellites generate a substantial dataset and moving that data from our spacecraft across the Ground Station network daily poses ever changing design goals for our Operations Team. The Ground Station team works closely with Spacecraft Operators and Mission Control engineers to autonomously control the spacecraft and bring the data back to Earth.

This is a full-time, hybrid role which will require you to work from our San Francisco office 3 days per week.

Impact You'll Own:

• Oversee the end-to-end delivery and implementation of complex ground systems and technology solutions for global customers.
• Lead the strategic deployment and operational readiness of Planet’s commercial ground station network.
• Drive construction and infrastructure project management in close coordination with external hosting providers.
• Manage the entire contract lifecycle in collaboration with Legal and cross-functional stakeholders.
• Partner with leadership and technical leads to build, forecast, and manage the annual operations budget.
• Provide consistent updates on project milestones and operational status to technical leads, finance partners, and executive directorship.
• Facilitate recurring sprint planning sessions and communicate alignment between technical velocity and organizational objectives.

What You Bring:

• 6+ years of relevant work experience
• Bachelor’s degree in a relevant discipline
• Previous Technical Program Management or Construction Management experience
• Excellence in organizational management and high-volume task prioritization
• Basic programming skills - scripting and data analysis
• Willingness to travel up to 25% of the time
• Ability to work with little or no supervision
• Innate Curiosity

What Makes You Stand Out:

• Experience with Bash, Python or other scripting or object-oriented languages
• Experience with Linux or UNIX servers, IP Networks or previous Aerospace experience

EAR/ITAR Requirements:

This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls.