FinTech Account Manager - Named

Plaid powers financial tools used by millions and works with companies and financial institutions to connect financial accounts to apps and services.

Qualifications:

• 7+ years of quota carrying software or technology account management experience.
• Strong attention to detail, organizational skills, prioritization and management of multiple cross-functional work streams across internal and external stakeholders.
• Executive level communication skills - written and verbal.
• Relationship building (understand how to leverage internal/external executives, product, etc).
• Strong Commercial/Sales experience (contract negotiation, value-selling).
• Customer retention and termination-save tactics.
• Desire to get technical and the ability to learn the ins and outs of Plaid's APIs.
• Customer empathy and deep desire to see customers succeed.
• Some familiarity in financial services and technical products; a high degree of intellectual curiosity.
• Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed.

Responsibilities:

• Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment.
• Build strong relationships with customer C-Suite, Product and Engineering teams to retain and grow revenue.
• Own and exceed revenue growth targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals.
• Help customers integrate and launch on Plaid.
• Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations.

Our mission at Plaid is to unlock financial freedom for everyone. We seek to build a diverse team and encourage candidates to apply even if their experience does not fully match the job description.

Additional compensation may include equity and/or commission. Plaid provides medical, dental, vision, and 401(k) benefits. Pay is based on role scope, responsibilities, experience, skills, and location and may change.