Implementation Specialist, Travel - US

The Role

The Implementation team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform. The Implementation team takes new customers from signup to launch, providing administrative, technical, and educational support to maximize the client’s experience with the TravelPerk platform.

What you’ll be doing:

You will ensure that new clients are fully prepared to use TravelPerk to book their business travel, in both technical configuration and user readiness. You will configure client accounts to their specifications & requirements and set them up to meet client needs. You will also coordinate, tailor, and perform training sessions with Admins, Travelers, and other key client stakeholders to optimize their use of TravelPerk, as well as provide client-specific recommendations for how they execute their rollout, guiding their implementation and roll-out timeline, and internal communications.

The Implementation Specialist role requires strong project and change management skills and excellent problem-solving skills. This role requires keen attention to detail, creativity in solutions, and proactivity to identify areas where they can provide improvements to their clients & their internal team.

Implementation specialists work across multiple teams in a collaborative environment both internally & externally, manage key internal and external stakeholders, and use change management to drive successful client rollouts and enable long-term success.

Your responsibilities include:

• Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
• Carrying out consultative conversations with customers to collect their requirements.
• Answering client requirements with your experience & data-driven best practice recommendations.
• Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform.
• Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.
• Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
• Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.
• Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance.
• Analyzing completed implementation work to find ways to improve your own process & that of the team.
• Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves.

What we look for:

• A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term.
• Proven track record of successfully managing and delivering complex projects in a fast-paced environment.
• Demonstrated ability to work with C-level stakeholders to collect their requirements and or concerns in a clear, concise, and professional manner.
• Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly.
• A proactive approach to making recommendations to both clients & internal stakeholders.
• Willingness to seek out ways to improve & a mindset of continuous improvement.
• Excited by challenges and have a personal drive to make a difference.

Compensation:

Compensation for this role is a combination of salary, commissions, and stock options. The base salary is $79,000, and the OTE is $91,000 (base + commission), plus equity. The commission structure will be tied to achieving revenue & retention targets.

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.