Community Engagement Associate

The Role

Pano AI seeks a Community Engagement Associate (Texas) to own the relationships, including outreach and onboarding, with community end-users such as fire authorities and disaster management agencies. In this role, you will be high touch in communication and support with our direct and indirect customers both pre- and post-deployment. We are looking for an excellent communicator with a high energy and process-driven mindset who can provide a superior customer experience. This is an ideal job for someone with a background in the disaster management community (current or ex-fire fighter, emergency manager etc), who is passionate about the environment and wants to get into the business of climate resiliency. This role is primarily geared towards end-users in Texas, so ideally you will be residing in the area.

Following years of increasingly catastrophic climate disasters, we’re now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being re-imagined and restructured. This critical role within Pano’s community engagement team (part of the Customer Success organization) will help empower and accelerate this change. You will help build and manage Pano’s “ground game” via installing a network of engaged end-users who respond to alerts from Pano stations.

What You'll Do

• Drive Agency Adoption & Engagement: Build and maintain relationships with fire departments, emergency management offices, dispatch centers, and other first responder agencies within Pano deployment areas, ensuring they understand the value of Pano and actively use the platform.
• Own Outreach, Onboarding & Training: Identify the right agencies and decision-makers within each camera coverage area, establish relationships, and lead onboarding and training that enables end-users to confidently integrate Pano alerts into their operational workflows.
• Turn Alerts Into Action: Drive meaningful platform engagement beyond initial onboarding - regularly connect with agencies, understand how they are using Pano, remove barriers to adoption, and help ensure alerts are reviewed and operationalized.
• Be the Voice of the Fire Community: Develop a deep understanding of agency priorities, workflows, and challenges, translating feedback and field insights back to Customer Success, Sales, Product, and Operations to improve the customer and end-user experience.
• Represent Pano in the Field: Serve as a trusted representative of Pano within the fire community through agency meetings, industry events, workshops, presentations, and deployment activities, building credibility and strengthening Pano’s relationships across the region.

What You'll Bring (Must Have)

• This is a remote position requiring candidates to reside within the state of Texas.
• BS / BA degree or equivalent work experience with 2+ years of experience in Wildfire, Forestry, and Disaster Management roles; strong preference for Federal wildland fire or state fire agency experience.
• 2+ years of professional experience in training and development, sales/marketing, customer success/support, operations, or project management.
• Ability to travel up to approximately 20% of the time.

Additional Qualifications

• Excellent communication skills.
• Friendly, enthusiastic, and positive attitude with strong interpersonal and outreach skills.
• Skilled at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail.
• Comfortable working in a SaaS environment with an understanding of Google Suite.
• Belief in Pano AI’s mission, empathy for the stakeholders we serve, a desire to excite our customers, and curiosity and interest in our technology.

Final compensation for regular full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, regular full-time roles are eligible for equity. Benefits are tailored to local market standards and statutory requirements in the employee's country of employment, and may include health coverage, retirement or pension contributions, and paid time off. Specific benefit details will be shared during the interview process.