Head of Workplace Operations

You'll lead and scale Outset's global workplace operations function. You own the strategy, execution, and team behind our physical office experience - managing our San Francisco and New York offices, overseeing facilities, real estate, vendor relationships, event logistics, and day-to-day operational logistics across multiple locations. You'll hire, develop, and lead an Office Manager based in San Francisco and build a world-class operations team. You're accountable for ensuring Outset's offices are productive, well-maintained, and welcoming environments.

This role is 5 days onsite in SF

Responsibilities

• Hire, onboard, mentor, future workplace operations team members
• Build a strong operations culture and scale processes as the team grows
• Oversee day-to-day office operations across SF and NYC: supplies inventory, maintenance scheduling, cleanliness standards
• Manage vendor relationships: janitorial, IT support, maintenance, security, utilities, and negotiate contracts
• Direct office equipment and technology management: conference room setups, AV systems, WiFi, hardware procurement and troubleshooting
• Ensure compliance with safety, building codes, and accessibility standards across both locations
• Manage lease administration: renewals, amendments, rent escalations, landlord communications, and strategic real estate decisions
• Plan and execute space utilization: monitor occupancy, identify expansion or reduction needs, optimize desk/meeting room allocation
• Lead office renovations and improvements: gather requirements, manage contractors, ensure on-time and on-budget delivery
• Manage real estate budgets and capital expenditures across both offices; forecast and track spending
• Coordinate office events: all-hands, team celebrations, client visits, conferences and off-sites
• Manage meeting room scheduling and booking systems; oversee room setups for events and presentations
• Source and manage office amenities: coffee, beverages, snacks, wellness programs, workplace culture initiatives
• Own workplace operations budget: forecast, track spending, identify cost savings opportunities, and drive efficiency
• Track and report on operational metrics: occupancy, square footage costs, vendor performance, incident reports, and team KPIs
• Develop and execute long-term workplace strategy aligned with company growth and culture

Qualifications

• 7+ years in workplace operations, facilities management, office management, or real estate administration, with at least 2+ years in a leadership or management role
• Experience managing or supporting a growing tech company (startup or scale-up) through multiple growth phases
• Proven experience managing teams and building scalable operations
• Experience managing multiple office locations or scaled workplace operations across geographies
• Expert vendor and contract management; comfort negotiating with landlords, service providers, and cross-functional partners
• Budget ownership: experience forecasting, tracking, optimizing operational spend, and managing capital projects
• Project management skills: ability to coordinate multiple initiatives (renovations, moves, events) simultaneously
• Strong organizational and attention to detail; comfort with both strategic planning and tactical execution
• Excellent communicator and stakeholder manager; ability to partner with leadership across departments and levels
• Background in capital project management (office buildouts, renovations, fit-outs)
• Familiarity with OSHA, ADA, or building code compliance
• Experience with cross-functional strategic planning and organizational change management