Center Manager (Full-time)

We want people to look + feel amazing. “Look good feel good” isn’t just a cute phrase around here. We make it happen, in real life, every single day. It’s all about innovation, personalization, and connection. No two people are ever alike, and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high-end should still be friendly and approachable. This is OrangeTwist. Your treatment shop.

• 24 locations and growing
• 7 different types of treatments in 1 shop
• Our current eNPS (Employee Net Promoter Score) score of 75—Exceptional, world-class score—Extremely high employee satisfaction and loyalty, showcasing a strong and positive work culture.

As a Center Manager, you will be responsible for overseeing the day-to-day operations at OrangeTwist Center(s). You will lead a team of employees, ensure excellent customer service, drive sales and profitability, and maintain a well-organized and efficient store environment. This role requires strong leadership, managerial skills, and a deep understanding of operations.

What You Will Do:

• Meets and exceeds company revenue goals and KPIs.
• Directs, implements, and maintains guest experience and service standards; efficient and professional guest check-in, friendly and educated team members, comfort and cleanliness of procedure rooms and lobby, and resolves guest problems and complaints as needed.
• Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance, identifying problem areas and taking corrective actions.
• Develops team members and holds them accountable to the achievement of product and service sales and profitability goals.
• Prepares accurate and timely reports and correspondence as needed; responds to corporate requests.
• Submits schedules and staff hours to the Regional Director for approval to ensure proper payroll management and adequate center coverage.
• Establishes, modifies, implements, and monitors systems and procedures to enhance timely and efficient workflow.
• Ensures center operations are maintained through appropriate planning and implementation of operations processes, including ordering supplies, inventory, security systems, overall cleanliness, equipment maintenance, and compliance with OSHA regulations.
• Schedules education trainings and workshops with vendors and clinical operations, as needed, to provide staff with continuing education.
• Utilizes marketing tools to generate new business and host successful events.
• Complies with all federal, state, and local labor and employment laws applicable to employees at the Center, including licensure requirements for Estheticians, Nurse Practitioners, Physician Assistants, and Registered Nurses.

Qualifications:

• College degree or equivalent.
• Minimum 2 years of experience as a Center Manager, Store Manager, or in a similar role.
• Minimum 2 years of experience in leadership.
• Minimum 1 year of experience in a medspa or similar environment preferred.

Perks:

• Forward-thinking, transparent, and inclusive company culture.
• Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) employee contributions, FSA, and dependent care options.
• Continuing education with OrangeTwist University.
• Employee referral bonus program, employee resource groups, and professional development.
• Benefits are dependent on role and eligibility.

OrangeTwist is a leading national aesthetic treatment company offering curated treatments including Botox and fillers, CoolSculpting, HydraFacial, lasers, microneedling, skin and scalp care, and more.

OrangeTwist values the minds, experiences, and perspectives of people from all walks of life and is an equal opportunity employer.