Senior Manager, Operations Strategy Enablement

About the job:

The Senior Manager, Operations Strategy Enablement will identify, develop, and scale strategic capabilities across Operations. This role will connect opportunities across Originations, Front Office, Backoffice, and Collections, helping the organization extend new and successful tools, technology, and operating practices.

As a centralized enablement leader, this individual will own complex, cross-functional initiatives from opportunity identification through implementation and measurable business impact. The role will partner closely with Strategy, Operations, Product, Technology, Analytics, Risk, Compliance, and other stakeholders to translate shared opportunities into scalable solutions that improve efficiency, customer experience, and operational performance.

What you get to do:

• Develop and maintain an Operations Strategy enablement roadmap aligned with organizational priorities and business objectives.
• Identify proven capabilities, technologies, and operating practices that can be adapted and scaled across multiple operational functions.
• Lead strategic enablement initiatives from business-case development through implementation, adoption, and performance measurement.
• Translate operational needs into clear business requirements and partner with Product and Technology to develop scalable solutions.
• Establish governance, workplans, milestones, dependencies, success measures, and decision points for complex cross-functional initiatives.
• Drive alignment and accountability across functional teams while proactively managing risks, constraints, and competing priorities.
• Support the expansion of automation, artificial intelligence, and other emerging capabilities.
• Develop repeatable playbooks and implementation approaches that accelerate the rollout of new capabilities.
• Measure initiative performance and adoption, using data and stakeholder feedback to identify opportunities for continued optimization.
• Provide concise recommendations, progress updates, and decision support to senior leadership.
• Build strong partnerships to promote consistent execution and enterprise-wide thinking.

What you will bring to the team:

• Bachelor’s degree in business, operations, strategy, finance, technology, or a related field; equivalent relevant experience will also be considered.
• 5+ years of experience in operations strategy, business transformation, operational excellence, product operations, program management, consulting, or a related discipline.
• Demonstrated success leading complex, cross-functional initiatives from concept through implementation and measurable results.
• Strong understanding of operational processes, technology-enabled transformation, and change management.
• Ability to recognize connections across business functions and translate successful solutions into broader organizational capabilities.
• Experience developing business cases, defining requirements, managing implementation plans, and measuring business impact.
• Strong analytical and problem-solving skills, with the ability to turn data and ambiguity into clear recommendations and action plans.
• Excellent written and verbal communication skills, including the ability to influence stakeholders and communicate effectively with senior leaders.
• Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.
• Experience in financial services, fintech, lending, servicing, or another highly regulated industry is preferred.
• Experience implementing automation, artificial intelligence, or customer-engagement technologies

What Success Looks Like

• Proven capabilities are scaled across operational teams more quickly and consistently.
• Strategic initiatives have clear ownership, governance, timelines, and measurable outcomes.
• Cross-functional dependencies and risks are identified and resolved earlier.
• Technology investments generate broader value across the organization.
• Functional Area leaders have greater capacity to focus on priority items
• New solutions achieve strong adoption and deliver measurable improvements in efficiency, customer experience, or business performance.

Total Rewards and Benefits:

At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.

OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter.