Integration Analyst (Bilingual Spanish/English)

We are looking for a bilingual Spanish/English Integration Analyst to provide first-class technical support to customers integrating NMI's software products into their own. You will support customers in both English and Spanish, helping their developers successfully integrate NMI's payment solutions. NMI offers a number of APIs and SDKs which connect customers’ point of sale (POS), mobile POS (mPOS), or e-commerce solutions to all of the major banks, acquirers, and processors. The customers’ developers will integrate these solutions themselves. The Integration team is the first point of contact for our new customers’ developers if they come across anything that they are not sure of, helping them through the process until they go live.

What will I be doing?

Key Responsibilities:

• Provide integration support to English and Spanish-speaking customers, helping them successfully integrate NMI's payment solutions
• Work with the customer to ensure they achieve the functionality required, ensuring that the software does all they need it to and that it flows as it should
• Maintain your own implementations of our products to ensure that you fully understand the solution, how it is implemented and the functionality of it in the SDK, for example when new functionality is added
• Create/update both internal and external documentation around our products; these articles serve as a knowledge library for users
• Serve as a point of contact for NMI colleagues who have technical integration queries
• Contribute to projects where required

Do I have what it takes?

Essential Skills & Experience:

• Customer centric approach with excellent customer service skills
• Professional fluency in both Spanish and English, with the ability to communicate technical information clearly and confidently in both written and spoken formats
• Ability to prioritize your own workload and to identify high priority tasks
• Ability to give technical explanations to customers with varying levels of technical knowledge, adapting your communication style
• Experience of coding in Objective-C (or a willingness to learn)
• Experience of coding in at least one of the following languages:
  • C#
  • C++
  • Java
• A good understanding of both Windows and Linux operating systems
• A basic understanding of networking in order to be able to support customers with network-related issues
• Strong problem-solving skills
• Outside-the-box thinking, showing initiative
• Passion for excellent written and verbal communication skills
• Positive can-do attitude
• Proactive approach to tasks

Preferred Skills & Experience:

• Experience of web technologies including CSS, HTML, and PHP
• Experience with Windows Server and/or Windows CE
• Experience of using a customer ticketing system
• Experience of the payments industry
• Knowledge of using development frameworks

As well as being a part of something exciting everyday, you will also receive the following benefits:

• A remote-first culture
• Competitive salary of $55,000 - $65,000, depending on experience
• Personal growth and advancement opportunities
• Flex PTO and dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• Paid Parental Leave
• Company volunteer days
• Employee referral program
• Bonusly colleague recognition