Associate, HR Operations (External Agency Staff)

Overview:

We are looking for a proactive and detail-oriented HR Operations Coordinator to join our Shared Services team. This role is helping to enhance the NFL employee experience and scale our HR capabilities. You will have an immediate impact on the overall NFL employee experience as the first point of contact for many employees, ensuring timely and accurate support throughout the employee lifecycle. You will manage HR tickets, process transactions in Oracle HCM. In this highly collaborative role, you will maintain strong working relationships with cross-functional teams, including HR, Payroll, Finance, Compliance, Security, and IT.

Responsibilities:

• Case Management: Manage and resolve tier-1 HR inquiries through ServiceNow, ensuring timely, accurate, and professional responses all questions and issues regarding HR related policies, procedures, and systems, including but not limited to Onboarding, Benefits, Compensation, Learning, Performance, and Offboarding.
• Process HR transactions including new hires, rehires, transfers, leaves of absence, terminations, personal data changes, and other complicated system transactions
• Support the talent acquisition processes by posting job requisitions, managing the candidate experience, extending offers, and facilitating onboarding activities.
• HR Systems Support: Enter and maintain employee data in Oracle HCM Cloud, ServiceNow, and UGK, supporting lifecycle transactions and identifying opportunities to streamline or automate recurring processes.
• Maintain positive working relationships with cross-functional teams as necessary, including Payroll, Finance, Compliance, Security, and IT.

Required Qualifications:

• Experience: 1+ years in HR Operations, Shared Services, HRIS, or an HR support role. Experience with ServiceNow (or similar ticketing system), Oracle HCM Cloud and UGK preferred.
• Soft Skills:
  • Positive attitude and strong work ethic.
  • Customer-first mindset with a pleasant, team-oriented demeanor.
  • Eagerness to learn and grow in both HR operations and analytics.
  • Strong attention to detail and commitment to data accuracy.
  • Clear and concise communication skills to collaborate across functions.

Other Key Attributes / Talent Characteristics:

You are driven to improve processes, deliver excellent employee support, and ensure data accuracy. You thrive in collaborative, cross-functional environments and are excited to shape the future of HR Shared Services.

Why Join Us?

You'll be part of a growing HR Operations team that's focused on efficiency, innovation, and elevating the employee experience. This is a great opportunity for someone early in their HR career who wants to grow in a fast-paced, collaborative environment.

At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

NO RELOCATION ASSISTANCE WILL BE PROVIDED.