(USA) Key Account Manager

Job Duties & Responsibilities

Essential Duties

• Commercially hungry and capable to hunt new business at a healthy margin to grow the account
• Very comfortable maintaining relationships with the customer and all its stakeholders
• Coordination and handling of bid requests.
• Broad knowledge of operations to understand operational needs, sell innovative solutions and provide optimal customer service.
• Administratively strong and organized to keep up with timely and accurate administrative processes while maintaining an overview of multiple projects running parallel.

Commercial

• Understand client’s problems and challenges, while looking for opportunities to design, offer, sell and implement competitive logistics and supply chain solutions related but not limited to: air freight, ocean freight, domestic trucking, customs brokerage, project management, rigging, and assembly.
• Infiltrate the client by building a close professional relationship with transportation and logistics decision makers/influencers.
• Assertive in identifying inefficiencies and proactively come with improvement suggestions.

Service

• Follow up and manage all customers’ inquiries in a timely manner.
• Coordinate communication between local operation teams and the client to ensure all service expectations are being met. (Actively follows up local stations to make agreed time lines.)
• Define and help implement client specific SOP’s and ensure that they are being adhered to throughout the organization.
• In case of irregularities, work closely with origin or destination stations to identify and solve any root cause issues that may be leading to service failures.
• In case of loss and damage handle claim process with customer as well as internally with insurance.
• Makes sure overall performance is captured and reported on regular basis
• The position needs to collaborate globally and cross-functionally to ensure that customer requirements (Key Performance Indicators / Client & Strategic Objectives) and Internal MEC Performance Metrics (P&L, Operational Efficiency, Timely Billing, Continuous Improvement) are being met by operations in the defined areas of responsibility.

Pricing

• Responsible for accurately and timely quoting.
• Receiving bid request from the client
• Retrieving internal input from the network within given time frame
• Consolidate input in Bid request format and submit to client in timely matter
• Coordinating rewarded business with operation
• Upon award of new business make sure all required information is available to administratively process (bill) the executed services.
• Monitor account receivables in the region to hit company target and ensure timely, accurate billing

Targets

• Responsible for ensuring that all client requested milestones and metrics are being met to exceed expectations.
• Timely, correct and complete invoicing. (Billing within 7 days of project completion.)
• Account receivables: Disputes are quickly settled and invoices are paid on time. (No invoices overdue)
• Claim settlement within clients dictated timeline of 20 days

Qualifications

• Willingness to take personal responsibility for actions and the delivery of results
• Ability to improve operations and optimize the use of company resources. Strong problem solving and decision making skills.
• Ability to follow proper communication channels to initiate actions for changes/updates.
• Ability to effectively manage own time, multi-task and prioritize for optimal output. Continually seeking process improvements and innovation, as well as, demonstrates initiative.
• Understanding of MEC’s internal systems and databases globally.
• Proficient in the use of MS Office Suite (including excel pivot tables and formulas).
• Ability to learn new systems and tools quickly.
• Excellent analytical skills, problem identification, as well as, implementation & validation of corrective & preventative actions.
• Excellent verbal and written communication skills, strong interpersonal skills, ability to coordinate and motivate self and others.
• Willing to ask questions to gain a better understanding of requirements and develop continuous improvement ideas.
• Understanding the company’s business strategy, vision and operations as well as regional working relationships.
• Ability to gain knowledge and understanding of Client specific strategic objectives.