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Job type
Full-time
Work mode
On-site
Level
Not listed
Department
Customer Service
Experience
1+ year experience
Posted
Sep 14, 2026
About the role
Role & Responsibilities:
Receive and process outbound orders by EDI, phone, email or our in-house WMS system.
Prepare routing information, schedule appointments with carriers, and shipping documents.
Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
Adjust or cancel orders and process inbound returns as requested.
Access customer's online shipping or receiving programs and update records for individual accounts.
Send daily, weekly or monthly reports to the customer as requested.
Invoice processing
Qualifications:
High school diploma (or equivalent) 1-3 years of customer service experience in a 3PL, retail distribution, or logistics environment.
Preferred experience handling warehouse or distribution accounts and all that it entails.
PC literacy is a must. Strong Microsoft Excel, Outlook, and WMS skills (our system is 3PL Central so familiarity with it is a plus) are required as well as strong written and interpersonal communication skills.
Must have strong attention to detail, excellent follow up, ability to multi-task, and think outside of the box.
