(USA) Dispatcher

Role & Responsibilities:

• Problem resolution with appointments, delivery. Monitoring of clearance progress and dispatch modification based on freight availability for outbound.
• Close relationship with key carriers and responsibility for timely security information input into TMS system.
• Cost maintenance for Dispatches in TMS. Team player capable of supporting other team members with their workload if needed.
• Check import freight uplift status by running and working large data set in excel.
• Reach out to receivers for appointments.
• Follow up with Air Import Team on clearance and prepare documentation packets.
• Confirm freight availability at warehouse.
• Reach out to truckers to procure reliable transportation.
• Prepare finalized shipping BOL / Dispatch.
• Monitor shipment (driver on time arrival) and delivery (POD).
• Update milestones (appointment request, appointment confirmed, actual appointment date, estimated delivery date) in timely manner.
• Open trouble tickets for issues with appointment scheduling.
• Maintain cost and resolve accrual issues.
• Work closely with account manager to provide timely and accurate information.
• Other duties as assigned my management.

Qualifications:

• High school diploma.
• Minimum of 2 years of industry experience (dispatch, import, analytics, etc.).
• Advanced MS Excel skills (work with large data set – filtering, information extraction, knowledge of pivot tables a plus).
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
• Ability to multitask in a fast-paced environment.
• Strong communication skills both verbal and written.
• Team-player – must be willing to collaborate and assist the team whenever possible.
• Must have a can-do attitude with the ability to think outside the box when needed.
• Must be able to work Sundays through Thursdays from 7:00am to 3:30 pm