Launch Operations Specialist

Miter is the operating system for the construction industry — helping construction companies manage payroll, HR, and finance in one platform built for how the field actually works. As we bring on new customers, our Launch team gets them live and set up for success. The Launch Operations Specialist is the engine behind that process: turning messy source data into clean, accurate setups across dozens of client implementations at once.

What You'll Do

• Own setup data migrations for dozens of customer implementations at a time, ensuring accuracy and completeness.
• Collaborate with 15+ assigned Launch Managers to deliver timely, error-free go-lives.
• Transform payroll, benefits, and demographic data from spreadsheets and PDFs into Miter's required formats.
• Access and learn clients' cloud-based prior providers to pull required setup data and import it into Miter.
• Partner with clients to determine the best way to extract their data from on-premises prior providers.
• Identify missing or incorrect data and proactively communicate corrections to clients and Launch Managers.
• Collaborate with the Launch Ops team to design and build processes, automations, and tooling — including AI-powered workflows — that help this function scale.
• Collaborate with the broader Launch team and explore other opportunities to support them.

What You'll Need

• 2+ years in a data-heavy operations, implementation, or migration role — hands-on experience extracting, transforming, and validating data across systems.
• Proven ability to manage a high volume of concurrent projects and customer-driven deadlines.
• A track record of building or improving processes and tooling, not just executing existing ones.
• Advanced Excel / Google Sheets skills (formulas, lookups, data cleaning, automation).
• Genuine excitement about AI — you already use AI tools to automate and accelerate your work, and want to push that further.
• Quick to learn new software and systems, including navigating unfamiliar payroll/HR platforms.
• A builder mindset — you look for ways to turn manual work into repeatable tools and automations.
• Highly organized with meticulous attention to detail.
• Strong relationship skills — you build trust with Launch Managers and clients alike.
• Clear, proactive communication, especially when flagging data issues or corrections.
• Comfort operating through ambiguity while keeping projects on track.

Nice to Have

• Payroll and/or tax knowledge.
• Familiarity with common prior providers (e.g., ADP, Paychex, QuickBooks, Sage/Foundation).
• SQL, scripting, or other automation experience beyond spreadsheets.