LMS Administrator

Position Summary:

Administers the Learning Management System (LMS) and builds and maintains eLearning modules and course content across the organization. Coordinates internal and external training logistics, and maintains accurate, up-to-date training records and reporting to support compliance, completion tracking, and course effectiveness for all staff.

Key Responsibilities:

LMS Administration:

• Administer the LMS, including user accounts, course assignments, learning paths, and system configuration
• Troubleshoot LMS issues and escalate system-level problems to vendor support
• Manage system integrations (HRIS sync, SSO) and ensure SCORM/xAPI compliance of hosted content

eLearning Development:

• Build, upload, and maintain eLearning modules and course content within the LMS
• Apply instructional design principles and accessibility standards (WCAG/508) to new content
• Partner with internal departments to identify training needs and support content development

Training Coordination:

• Coordinate scheduling, enrollment, and logistics for internal and external training courses
• Liaise with external training providers to coordinate course delivery, content licensing, and access

Records & Reporting:

• Maintain accurate, up-to-date training records for all employees
• Generate and distribute reports on training completion, compliance, and course effectiveness
• Monitor employee progress and follow up on overdue or incomplete training

Communication & Stakeholder Liaison:

• Distribute training literature and communications to relevant departments and individuals
• Act as the primary point of contact between internal departments and external training providers

Success Measures:

KPIs:

• LMS uptime and course completion rates across the organization
• Accuracy and timeliness of training records and compliance reporting
• Turnaround time to build and publish new eLearning modules
• Stakeholder satisfaction with training coordination and communication

Cross-Functional Collaboration:

Partners with:

• Department Managers — training needs identification, content development
• External Training Providers — course delivery, content licensing/access
• HR / Compliance — training records, audit-readiness
• IT — LMS configuration, integrations, and technical troubleshooting

Minimum Qualifications:

• Minimum of 2 years of experience administering a Learning Management System (e.g., Docebo) or working in a training/L&D support role
• Experience building or maintaining eLearning modules and course content within an LMS
• Proficient in Office 365 tools, including reporting and data organization in Excel
• Experience managing timeline-driven projects, including course builds, rollouts, and training schedules
• Strong communication skills across all levels of the organization, including with department leaders and external providers
• Autonomous, detail-oriented, and customer-service-oriented approach to training administration
• Strong analytical skills, with the ability to maintain accuracy under pressure and manage multiple concurrent priorities

Preferred Qualifications:

• Bachelor's degree in Learning & Development, Business Administration, Data Analytics, or a related field, or an equivalent combination of education and relevant experience
• Experience developing eLearning content using authoring tools such as the Articulate 360 suite
• Experience with AI-enabled learning tools, gamification strategies, and digital certification/credentialing management