Front Desk Coordinator

MeBe is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including ABA, Speech and OT.

At MeBe, you’ll be offered more than a job. You’ll work with extraordinary team members who share a common goal, to help children with autism be their best selves. Your days will be filled with meaning and purpose.

About You

• You take pride in your work, pay attention to the small details, and have a reputation for doing quality work. Above all, you firmly believe that quality care is synonymous with collaborative care.
• You value transparency and operate with candor and compassion. You inspire others to be their best selves.
• You love to weave fun and laughter into whatever you do. Making a positive impact is what drives you.
• You value individuality and find yourself gravitating towards people with other interests who think outside the box, and push the status quo.

About What You’ll Work On

What You’ll Do

• Assist with managing scheduling phone lines, emails, chats, and daily call-outs
• Support session cancellations, make-ups, sub coverage, and break coverage
• Coordinate with staff and families regarding schedule updates
• Maintain accurate records in CentralReach (sessions, updates, corrections)
• Support morning cancellation process and coverage coordination
• Generate reports, trackers, and documents (Excel, Canva, etc.)
• Assist with timecard follow-ups
• Assist BTs with rendering unconverted sessions
• Provide high-level customer service to families and staff
• Other duties, as requested

Front Desk & Administrative Support (Blended Responsibilities)

• Greet guests and families as needed and provide front desk coverage during peak times or call-outs.
• Maintain front lobby organization and ensure a welcoming environment.
• Answer phones and triage inquiries appropriately (scheduling vs. intake vs. general questions).
• Monitor and respond to shared inboxes, ensuring timely follow-up.
• Verify incoming paperwork and ensure completion for scheduling readiness.
• Support supply tracking and restocking as needed.
• Assist with planning and setup of clinic events when applicable.
• Maintain administrative functions for the Learning Center, including filing, scanning, copying, mailing, and organizing records.
• Monitor office equipment, submit maintenance requests, and assist with inventory management.
• Assist with ordering office and clinic supplies as needed.

Cross-Functional Support

• Partner with Scheduling, Intake, Authorizations, and Clinic teams to ensure continuity of care
• Step in to support Level 1 responsibilities when coverage is needed
• Begin taking ownership of small scheduling projects or center-specific workflows

Qualifications

• Availability: Monday–Friday, 8:00 AM – 5:00 PM (on-site)
• 1–2 years administrative or scheduling experience (ABA preferred)
• Ability to "think on your feet" and problem-solve on the go
• High level of planning and organizational skills; high energy; excellence driven; strong communication skills; team player
• Familiarity with G Suite a plus
• Ability to maintain composure in high stress situations
• Excellent customer-oriented attitude
• Prioritize and handle multiple tasks simultaneously
• Experience with scheduling systems (CentralReach a plus)
• Comfortable balancing both front desk and scheduling responsibilities

Benefits Include

• Industry benchmarked, competitive pay based on experience
• $21-24 per hour, depending on experience
• 29 Paid days off
• Medical, Vision, Dental
• Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance
• Invest in your mental health with access to free mental health sessions
• Protect your pet with discounted pet insurance
• Secure your future with our 401k program
• Tuition discounts available to all employees through our University Partnerships
• Work tools provided
• Company sponsored, fun events for everyone