Operations Analyst

Role Overview

The Magnet Forensics Order Operations team plays a critical role at Magnet, ensuring our customers receive their products in a timely and accurate manner. This team is a highly motivated, detail-oriented group who focus on continual improvement and upping their game to delight our customers and internal stakeholders.

The Operations Analyst is responsible for the end of sale cycle within the organization. In this role, you will maintain salesforce contract data, fulfil licenses, invoice customers, ship products to external Customers and work with the internal teams to meet Customer needs and ensure contractual compliance.

What You’ll Do:

• Analyze and fulfill customer orders and requests within SLAs and provide timely and excellent customer service;
• Create accurate Order Contracts;
• Create Accounts within Invoicing Portals;
• Create software licenses within various systems;
• Create and maintain reports through Salesforce.com;
• Create and maintain workflow process documents and videos;
• Manage the team’s inventory requirements;
• Invoice clients and prepare reports as needed;
• Respond to customer emails regarding license and fulfillment inquires;
• Perform clerical duties such as maintaining financial filing and record systems;
• Assisting the sales team with customer issues, orders, and sales requirements;
• Assist the finance team, as required, for example: Prepare and match credit memos;
• Assist with completing Vendor Forms.

What We’re Looking For:

• 2+ years of experience successfully working within order fulfillment processing;
• Experience working with Salesforce;
• Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI’s;
• Ability to successfully achieve results through independent actions with minimal supervision, while also maintaining a strong collaborative approach with your team.

Please note: This role may require occasional support outside of normal working hours.