Client Services Operations Support Representative I (On-site)

The Client Services Operations Support Representative I is responsible for providing clerical support and efficient processing of high-volume transaction-oriented assignments for Performant’s Healthcare Eligibility and Recovery Services business operations. This position requires working on-site at our Lathrop, CA office.

What You’ll Do:

• Provide clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.
• Process incoming correspondence, including posting payments (checks, EFT and debit/credit card).
• Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.
• Data entry into various applications/systems as may be required for applicable workflows.
• Accurately and efficiently perform assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.
• Achieve or exceed quality and productivity expectations and other assigned goals/objectives.
• Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.
• Complete assigned training on time and with acceptable scores. Demonstrate understanding of training materials and applies knowledge in appropriate situations.
• Complete other tasks and duties as assigned to meet business needs.

What You Bring:

• Some experience working in a customer service or clerical job is required. One (1) year or more of related office clerical support experience is preferred.
• High school diploma or equivalent is required and proof of such will be sought prior to hire.
• Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
• Basic use of general office equipment and easily adapts to new office equipment and tools.
• Basic problem-solving skills and good communication, both written and oral, skills.
• Ability to quickly learn internal and client applications easily.
• Fast and accurate typing and 10-key skills
• Basic math skills to calculate numbers and percentages
• Demonstrated timely follow-up skills, ability to multi-task and prioritize workload.
• Very detailed oriented and highly organized
• Ability to prioritize daily workloads and meet daily deadlines
• Able to work efficiently independently and collaboratively promoting a positive team environment
• Strong customer service skills
• Must be responsible, dependable, and reliable

What We Offer:

• Top Medical/Dental/Vision offerings
• FSA/HSA
• Tuition reimbursement
• Competitive salary, 401(k) with company match
• Additional health and wellness benefits and perks
• Flexible and trusting environment where you’ll feel empowered to do your best work

The compensation for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc.

Pay range: $18.00