Operations Lead, Neurodiversity Center of Excellence

About the Role

Lyra Health is looking for a high-impact Operations Lead to execute the operations for our Neurodiversity Center of Excellence (COE). This is a critical role designed for a strategic operator who thrives at the intersection of process design, clinical collaboration, and innovation. You will be the engine behind the COE, partnering with cross-functional stakeholders to scope, evaluate, and build the workflows to support clients and our providers. This role is perfect for a self-starter who is energized by building scalable systems from the ground up while maintaining a deep focus on client and provider experience.

Responsibilities:

• Metric Management & Risk Mitigation: Closely manage and monitor key Neuro COE program metrics, identifying and proactively addressing operational risks and opportunities to ensure program health.
• Strategic Roadmap Execution: In collaboration with cross-functional (XFN) partners, drive the operational roadmap to execute on the broader COE strategy.
• Clinical Support: Independently managing key parts of day-to-day operations related to supporting our providers and clinical team. This involves deep collaboration with partners across Clinical, Product/Design, Data Science, Analytics, and HR/Legal.
• End-to-End Project Ownership: Scope and manage the execution of key operational initiatives, such as improving the scalability of existing processes and training clinical and support staff on new workflows.
• Process Design: Design and implement scalable operational solutions capable of handling increased volume and complexity as the COE grows.
• Problem Solving: Analyze complex operational challenges to identify root causes and develop creative, effective solutions.

Qualifications:

• 8+ years of experience with digital health operations, management consulting, or related experiences; some high-growth operations or startup experience is strongly preferred;
• Possess excellent interpersonal skills and the ability to build trust with senior-level client stakeholders. You can skillfully adjust your communication style for different audiences to influence coordinated action;
• Highly organized self-starter who excels in driving clarity amidst ambiguity; ability to prioritize competing tasks;
• Experience building new programs from scratch;
• Strong project management skills and a demonstrated ability to drive results with cross-functional partners involving complex documentation, work plans, and deadlines across multiple parallel initiatives;
• Facility with data analysis (in Google Sheets, SQL, and Snowflake preferred) and a metrics driven approach to problem solving;
• Able to lead and drive large scale complex, multi-stakeholder projects; and
• Passion for expanding access to quality mental health care.