Engagement Manager

We're hiring a Strategic Engagement Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.

What You’ll Do

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
• Develop and refine customer success playbooks as we scale.

Who You Are

• 4-8 years of professional experience.
• Experience in a customer-facing position is a plus.
• Strong relationship-building, communication, and organizational skills.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Experience with research, insights, or AI products is a plus.
• Ability to work in office 5 days/week.

Life at Listen Labs

• Full medical, dental, and vision. FSA/HSA and life insurance are available too.
• Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC — we hire the best and treat them accordingly, with meaningful equity ownership.
• Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper.
• Gym memberships, race fees, massages, ergonomic gear, and more.
• A dedicated budget for the software and GPU credits that make you faster.
• A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
• A take-what-you-need vacation policy.
• Company offsites (Hawaii this Summer!) and events like our annual holiday party — every win is a team win.
• As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.