About the role

The following are the essential functions of the position. This list is not exhaustive and may be supplemented as necessary.

Manage resellers and clients within an assigned account
Manage the renewal lifecycle, from quoting and internal approvals through to ensuring the order is processed correctly
Assist with opportunity management and opportunity corrections
Proactively reach out to customers a minimum of 90 days prior to the renewal date
Resolve issues related to order processing and license expirations
Maintain accurate and up-to-date data in CRM, such as customer licensing, contact details, forecasting, correct pricing, and special agreements
Assist clients with requests related to licensing, renewal maintenance, and invoicing
Follow defined mitigation processes, working collaboratively across the organization to retain business
Foster relationships with your client base
Perform additional duties and projects as assigned

The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job.

1-2 years of client service experience; a four-year degree and account management experience preferred
Pleasant disposition with a client service focus
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Excellent organizational and problem-solving skills; detail-oriented, self-motivated, resourceful, and reliable
Ability to quickly establish rapport and build relationships
Exceptionally strong communication skills, with the ability to communicate well both internally and externally
Ability to read situations and people and react accordingly
Proven ability to meet deadlines and deliver results in a timely manner
Proficient in Microsoft Office Suite
Experience with Salesforce preferred
Experience in the SaaS industry preferred

Renewal Specialist