Data Center Site Operations Manager

What We're Looking For:

We’re hiring a Data Center Site Operations Manager to lead operations at our Allen & Fort Worth facilities. You’ll oversee the tenant fit-out of our space, stand up our operational environment, and build a high-performance team responsible for day-to-day data center operations.

This is a hands-on leadership role, where you’ll both guide a team and roll up your sleeves to ensure a smooth deployment and sustained operational excellence. You will play a key role in bringing online a 10MW build, housing 4,000 GPUs at launch and expanding to 10,000 GPUs as the site grows.

We are not able to provide sponsorship for this position. This is an on-site role in Allen, Texas & Fort Worth, Texas. Travel to our other data center sites across the US will be required.

What You Will Do:

Launch and Operate the Chicago Facility

• Oversee the setup of data center systems specific to our deployment within an existing colocation facility
• Coordinate equipment installation, including rack and roll delivery, cabling, network installation, and power-up procedures
• Manage vendor relationships, scheduling, and performance to ensure successful deployment
• Track and manage all inventory and incoming hardware

Onsite Operational Leadership

• Lead a team of data center technicians handling maintenance, break fix, diagnostics, and routine inspections
• Develop and implement procedures for uptime, preventive maintenance, and incident response
• Act as the primary on-site point of contact for operational issues and escalation

Cross-Functional and Team Collaboration

• Partner with NetOps, Engineering, and Supply Chain teams to support deployments and ongoing operations
• Participate in hiring, training, and mentoring on-site technicians
• Travel to other Voltage Park data centers to learn processes and align operational standards

Qualifications:

Required:

• 4+ years of experience in data center operations
• 2+ years of direct people management experience
• Strong understanding of data center infrastructure (racking, cabling, cooling basics, power distribution, network hardware installations)
• Ability to lead technicians through break/fix, installation, troubleshooting, and maintenance workflows
• Troubleshooting skills and ability to respond quickly to operational issues
• Strong vendor management experience (scheduling, accountability, performance tracking)
• Detail-oriented, organized, and thrives working in fast-moving environments
• Ability to manage a team responsible for supporting a 24/7 data center environment
• Ability to meet physical requirements, including lifting up to 50 lbs

Preferred Qualifications

• Experience with data center tenant fit-outs
• Experience in high-density or hyperscale environments
• Relevant certifications such as CompTIA, Cisco, Juniper, or similar

Benefits and Perks:

We offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success:

• Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents.
• Meaningful Equity: RSUs that give employees a stake in the company's long-term success.
• Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.).
• Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance.
• Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge.
• Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments.
• Professional Development: Annual learning and development allowance to support your professional growth.
• Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being.
• Sabbatical Program: Four weeks of paid sabbatical leave after four years of service.
• Flexible Work: Flexible schedules and a hybrid work model for our office-based teams.
• In-Office Meals: Complimentary meals at our office hubs.

Benefits may vary by location, team, and role.

At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.