- Job type
- Full-time
- Work mode
- Remote
- Level
- Not listed
- Department
- Healthcare
- Experience
- 5+ years experience
- Posted
- Sep 28, 2026
About the role
What you're applying for
We're looking for a seasoned claims professional to join our Pet Claims team and help the families who need it most. You'll bring together veterinary knowledge, insurance expertise, and genuine customer care, reviewing complex pet medical claims and making fair, accurate decisions that matter to the people on the other side.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'll
- Navigate complex veterinary records and medical histories to determine claim eligibility and make accurate coverage decisions
- Communicate coverage determinations clearly and directly, in plain language that customers actually understand
- Document claim files thoroughly, grounding every decision in medical records and policy provisions
- Organize and prioritize a daily workload to resolve claims quickly without cutting corners on quality
- Follow up with customers and vet clinics to gather missing information and keep claims moving without unnecessary delays
- Collaborate with CLX teammates to make every customer touchpoint feel clear, human, and handled
What you'll need
- 5+ years of recent small animal vet tech experience; ER or specialty background strongly preferred
- 1+ years in a CLX Specialist role (internal candidates only)
- Prior pet claim handling or pet insurance experience, and existing P&C licensure strongly preferred
- Ability to obtain and maintain P&C licensure
- Excellent organization and prioritization skills
- Strong written and verbal communication skills — you can break down complex decisions without hiding behind policy language
- A deep respect for animals and the humans who rely on you to handle their claims with care and accuracy
- Comfort with, and curiosity about, new technology, including AI tools that are central to how we work
- A college degree
- Ability to work in a remote environment