Senior Technical Project Manager

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions.

Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy.

About The Role:

We're looking for a Senior Technical Project Manager to own the end-to-end onboarding and implementation journey for new enterprise customers. You'll orchestrate the work between customers and Laurel's implementation engineers, keep projects on track, and ensure every go-live is high quality.

This role requires comfort with both executive customer kickoff calls and technical deep-dives with engineers. You will translate complexity into clarity, manage competing priorities, and treat Time to Value as a guiding metric without sacrificing customer experience.

What You Will Do:

• Lead end-to-end onboarding and implementation projects from signed contract through go-live and CSM handoff.
• Orchestrate deployment of the Laurel tenant and Boomi Atom with implementation engineers.
• Guide customers through technical integration setup for Microsoft Office, email, phone, video conferencing, and SSO.
• Run kickoff calls and office hours for end users and finance teams.
• Triage issues and escalate to engineering or leadership while maintaining customer confidence.
• Coordinate with CSMs on adoption strategies and active user growth.
• Maintain project plans, timelines, and milestone tracking using Asana and Microsoft Planner.
• Translate integration architecture, XPATH-based mapping, and API behaviors for stakeholders.
• Apply agentic AI tools and technology-enabled workflows to improve implementation efficiency.

What We're Looking For:

• Bachelor's degree in Business Administration, Strategic Management, Management Information Systems, Computer Information Systems, or a related field.
• 5+ years of project management experience delivering complex technical implementations in a B2B SaaS environment.
• Ability to manage multiple concurrent customer engagements.
• Proficiency with Asana, Microsoft Planner, or comparable platforms.
• Technical aptitude to work with engineers; Boomi, XPATH, or enterprise integration experience is a plus.
• Familiarity with Microsoft 365, SSO protocols, email, calendar, phone, and video conferencing systems.
• Working knowledge of or strong curiosity about agentic AI tools and process automation.
• Excellent communication skills across executive briefings, customer calls, written updates, and engineering stand-ups.
• PMP, CAPM, or equivalent certification is a plus.

Why join Laurel:

• Significant funding from renowned venture capitalists and notable individuals.
• A smart, fun, collaborative, and inclusive team.
• Employee benefits including equity and 401K.
• Bi-annual, in-person company off-sites.
• An opportunity to grow, make a meaningful impact, and embody Laurel's core values.

Laurel is an equal opportunity employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Laurel is not able to support visa sponsorship or relocation assistance.