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Job type
Full-time
Work mode
On-site
Level
Not listed
Department
Information Technology
Experience
2+ years experience
Posted
Sep 15, 2026
About the role
Responsibilities
Provide first line of support to users via ticketing system, email, phone, Microsoft Teams and through other channels as necessary
Provide on-site support to local plant users and remote support for other users
Perform remote troubleshooting using best practices
Troubleshoot, diagnose, and resolve technical hardware and software issues
Provide quick resolution and excellent customer service
Route requests and incidents to the next level of support as needed
Follow-up with users to ensure issues are resolved
Ensure security and privacy of networks and computer systems
Maintain current and accurate inventory of all IT assets
Ensure timely hardware delivery to all new hires
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting within our knowledgebase
Suggest improvements on processes and procedures
Additional responsibilities as assigned by management
Qualifications
Associate Degree or higher
Comptia A+, Network+, Security+ certified or equivalent certifications
2-4 years prior IT Help Desk experience or similar IT role
Proficient with Windows 10/11 devices
Proven hands on experience with diagnosing and resolving basic technical issues
Excellent communication skills; English
Excellent problem solving skills
Outstanding organizational and time management skills
Oustanding customer service skills
Ability to travel
Preferred Skills
Proficient with Windows Server
Proficient with Mac OS, iOS, and Android devices
Experience with Infor M3 and SAP ECC 6.0
Experience with Microsoft 365, Entra, Intune, Azure, and Microsoft IIS
Experience with HP Aruba network switches and wireless access points
