Billing Operations Associate

Why this role is on the menu

The Billing Operations Associate owns the end-to-end billing lifecycle across Instacart's retail partner portfolio, ensuring accurate invoicing, timely month-end close, and compliance with financial controls.

The ideal candidate thrives in a fast-paced operational environment, takes ownership of their work, and is committed to delivering high-quality, accurate results consistently.

What you'll cook up in your first year

• Monthly billing cycles are executed accurately and on time, with invoices calculated, generated, and delivered via email and third-party portals such as Ariba.
• Credit memos, debit memos, and refunds are processed in accordance with approved requests.
• Oracle workbooks are built and maintained for new and amended contracts.
• Commercial contracts are reviewed to identify billing requirements, with billing language validated with senior team members as needed.
• Peer reviews of invoice calculations are completed to ensure accuracy and adherence to contract terms.
• Billing inquiries are responded to promptly, with complex disputes escalated appropriately.
• Audit requests are supported and ad hoc projects are completed accurately and on time.
• Established SOPs and internal controls are followed to ensure consistent and compliant billing operations.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 2+ years of experience in billing operations, accounts receivable, order-to-cash, or a similar role, preferably in a a B2B tech, marketplace, or SaaS environment
• Foundational understanding of invoicing processes, ERP workflows, and AR fundamentals
• Strong attention to detail with the ability to manage high-volume workloads accurately
• Expert proficiency with spreadsheets (Google Sheets, Microsoft Excel)
• Familiarity with Oracle or similar ERP systems
• Familiarity with Salesforce or similar CRM
• Clear and professional communication skills with the ability to work cross-functionally
• Ability to follow defined processes and controls while knowing when to escalate
• Self-starter who takes ownership and delivers on commitments

Optional garnishes (Preferred Qualifications)

• Experience with BI or data tools such as Alteryx or SQL
• Experience or aptitude to leverage AI tooling to augment or automate processes
• Familiarity with marketplace, subscription, or advertising billing models
• Exposure to working with Finance, Legal, or Sales teams in a cross-functional capacity