Community Manager

Role Overview

This role supports community engagement and growth initiatives while coordinating an existing network of community moderators.

The focus is on:

• Designing and executing engagement initiatives
• Driving participation in in-app book communities
• Coordinating moderators so campaigns and content are aligned with strategy and executed consistently
• Acting as a brand presence in select community spaces

This positions the role between a Community Coordinator and a Community Growth Manager, with room to grow in scope over time.

Scope of Work

Community Initiatives & Growth

• Ideate and execute community initiatives that drive engagement and retention
• Grow in-app communities membership and increase participation in book discussions.
• Develop and execute strategies that build anticipation and spark conversations around our upcoming stories.
• Test organic growth initiatives (e.g. reviews drivers, sharing competitions)
• Recruit and activate in-app community super users
• Monitor engagement metrics and community feedback to understand what excites and motivates our users. Use these insights to refine community strategies and initiatives, ensuring continuous growth and engagement

Event Co-ordination and Campaign Ownership

• Organize virtual events such as author interviews, book club meetings, and reading challenges to keep the community engaged and connected with our stories and authors.
• Coordinate promotion of events and initiatives across CRM, in-app communities, and social channels
• Align moderators on campaign goals, timelines, and messaging

Moderator Coordination

• Act as the primary point of contact for community moderators
• Coordinate content calendars, initiatives, and campaign execution with moderators
• Keep moderators informed, aligned, and engaged
• Manage weekly community push notification creation and scheduling in collaboration with moderators

Brand Presence

• Represent established brand voices (e.g. “Galatea Sophie,” “CandyJar Leah”) in light-touch engagement contexts. Build trust and familiarity with community members and be part of the conversation.

What You’ll Bring:

• 1+ years of experience with customer service or community, and social media
• You are a book lover at heart, with an understanding of bookish communities
• You are an active member of multiple online communities
• Experience being creative, strategic, and analytical, when crafting compelling initiatives and content and measuring their impact
• Strong communication skills, empathy, and cultural sensitivity to connect with our diverse audience and to collaborate with cross-functional team

Who We Are Looking For:

• Autonomous
• Bring solutions instead of problems
• Data driven
• Quick to action
• A high functioning workaholic
• Looking for exponential career growth
• Have lots of fun building a generational AI x Entertainment company